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About the Role

The Property Manager I performs responsibilities related to property oversight and daily operations for an apartment community with 134 units. This includes managing apartment rentals, move-ins, and lease renewals, as well as ensuring the property’s financial, operating, and resident service goals are met.

Responsibilities

• Manages the collection of monthly rents and other income.
• Monitors delinquency and takes remedial steps to collect through communication and actions.
• Oversees all marketing efforts, monitoring traffic, and pursuing resident leads and opportunities.
• Qualifies prospective residents and secures appointments.
• Meets prospects and shows apartments in an enthusiastic manner, emphasizing selling points, and creating a sense of urgency.
• Proactively trains, motivates, and supervises all site staff to achieve operational goals.
• Demonstrates advanced ability related to Performance Management, including celebrating successes, providing corrective action, holding staff accountable, and communicating goals and deadlines.
• Oversees capital improvement projects by keeping residents updated and informed, and works closely with the Maintenance Supervisor.
• Regularly inspects apartment buildings, grounds, and vacant units.
• Coordinates with maintenance staff and contractors and vendors to complete repairs.
• Completes reports that include property information such as traffic, occupancy, work orders, vacancy days, capital improvement, and property walk-throughs/inspections.
• Takes the lead by taking on a proactive approach to customer service and resolving resident complaints.
• Acts as a liaison between residents and maintenance staff to ensure maintenance requests are corrected in a timely and professional manner.

Requirements

• Minimum of three (3) years of supervisory experience.
• Minimum of four (4) years property management experience or equivalent.
• Strong salesmanship skills.
• Excellent interpersonal skills and the ability to negotiate, listen and manage prospect/resident relations.
• Excellent organizational, planning and multitasking skills.
• Advanced knowledge of Microsoft Word, Excel, and Outlook.
• Ability to be at work regularly and on time.
• Must have valid driver’s license & clean driving record.
• Reliable transportation required.
• Ability to work weekends or extended hours as required.

Skills

• Advanced knowledge of Leasing Practices
• Thorough knowledge of Fair Housing Act
• Advanced Knowledge of Lease Terms and Landlord/Tenant Law
• Advanced Knowledge of Eviction & Collection Processes
• Understanding of economic impacts of days vacant and turnover
• Understanding of revenue growth through market rent, renewal rent, concessions, upsells, ancillary income
• Understanding of Credit Risk based on applicant qualifying guidelines
• Ability to manage delinquency through outreach effort
• Ability to complete weekly/monthly reports and knowledge of how the information collected is applied when making business decisions
• Property Management Software Experience (Timberline, Yardi, Real Page etc.)

Experience Level

• Minimum of three (3) years of supervisory experience
• Minimum of four (4) years property management experience or equivalent

Benefits

• Medical Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• LTD Insurance
• Vision Insurance
• Flex Spending Plans
• 401(k) Match
• Paid Time Off
• Employee Assistance Program
• Apartment Rent Discount