About the Role
Provide repair, replacement, installation, inspection, and maintenance service for all alarm systems while ensuring high-quality customer service and technical excellence.
Responsibilities
- Establish positive contact with customers
- Investigate the cause of alarm malfunction
- Explain service to customers
- Service systems in a timely manner and to company standards
- Process necessary documentation
- Provide field direction and training to Level I Service Technicians
- Provide on-call service as needed
- Perform miscellaneous duties as assigned
Requirements
- 3-5 years of alarm installation or service experience
- Ability to program, test, inspect, and install major products including FBI, DMP, ADEMCO, CCTV, and RADIONICS systems
- Basic knowledge of construction and electrical wiring
- Demonstrated aptitude or ability to use hand tools
- Good written, verbal, and interpersonal skills
- Valid driver's license and a clean driving record
- Ability to pass a pre-employment screening process
- Ability to perform physical tasks including lifting up to 100 lbs, climbing, and working in confined spaces
Skills
- Alarm system programming
- Alarm system testing and inspection
- Alarm system installation
- Electrical wiring
- Construction knowledge
- Technical troubleshooting
- Customer service
Location
- California
- Arizona
- Washington
Work Type
- Full-time
- 40-hour workweek
- Day shift
- On-call
- Weekend availability
Experience Level
- 3-5 years of experience
Salary/Compensations
- Sign on bonus up to $4,000 DOE
Benefits
- Medical, dental, and vision insurance
- Life insurance
- 401(k) with company match
- Long term disability
- Vacation, sick time, and holidays
- Take home company vehicle with gas card or mileage reimbursement
- Uniform, tools, and cell phone provided
- Paid training and NICET certifications
- Alarm system purchase plan and employee discounts
- Flexible spending account
- Employee assistance program
- Education reimbursement
- Family scholarship programs
- Employee referral bonus program
About the Company
- Nation's largest independently owned security company
- Family-owned company
- Operates 16 branch locations across California, Arizona, and Washington
- Committed to providing expertise, technology, and personalized service
Equal Opportunity
- Bay Alarm is an Equal Employment Opportunity (EEO) employer
