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About the Role
Texas Sports Academy is seeking an IT Operations Specialist in Austin to manage the full lifecycle of the organization's MacBook Neo fleet, from receiving and configuration to deployment, inventory management, and technical support for students.
Responsibilities
- Receive and prepare MacBook Neo devices for use by installing software, applying MDM profiles, configuring user accounts, and enforcing security settings.
- Manage inbound shipments, inspect units, log serial numbers, and maintain organized inventory records.
- Pack and ship laptops to schools, coaches, and staff across Texas, coordinating carriers, tracking shipments, and resolving delivery issues.
- Process returned, damaged, or end-of-life devices, including diagnosing issues, wiping and reimaging devices, and retiring old equipment.
- Serve as the primary technical contact for students experiencing laptop issues, resolving problems directly or escalating as needed.
- Maintain a complete and accurate device tracking system, including assignment records, device status, and lifecycle history.
Requirements
- 3+ years of experience deploying and managing macOS devices at scale, including imaging, MDM configuration, and standardized deployment workflows.
- Comfort with hands-on work, including receiving shipments, lifting boxes, organizing inventory, and preparing packages.
- Strong customer service orientation with the ability to communicate clearly and patiently with students and parents.
- Attention to detail for consistent and accurate record-keeping.
- Familiarity with AI tools for streamlining communications, automating tasks, and improving troubleshooting.
- U.S. work authorization required.
Skills
- macOS device management
- MDM configuration
- Inventory management
- Shipping and logistics
- Technical support
- Customer service
- Attention to detail
- AI tools
- Apple Business Manager
- Jamf
- Kandji
- Mosyle
- Scripting
- Automation
- ShipStation
- EasyPost
Location
- Austin
Work Type
- Onsite
- Contract
- Full-time
Experience Level
- 3+ years
About the Company
- Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development.
- Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools.
- This frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard.