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About the Role

The Canadian Press is seeking an experienced IT professional to provide technical support for its bureaus, head office staff, and selected client-facing workflows. This role supports computer hardware, operating systems, Microsoft 365, endpoint management, account access, security controls, business applications, and new technology workflows. The position involves rotational shifts, including early and late hours.

Responsibilities

Provide timely support for user and client requests, resolving issues directly or escalating them when needed.
Act as a point of contact for device, application, account, and access-related support.
Troubleshoot hardware, software, network, access, and application issues.
Install, configure, upgrade, and support Windows, macOS, and mobile devices, including endpoint management.
Support Microsoft 365, Active Directory, Azure AD, onboarding, offboarding, and access changes.
Assist with patch management, device compliance, endpoint security, antivirus/EDR alerts, MFA, and other security-related support activities.
Use scripting or automation where appropriate to support repeatable tasks and improve support processes.
Help users adopt and use new technologies, including business applications, workflow tools, and AI-enabled tools.
Create and maintain support documentation, procedures, checklists, and user guides.
Provide technical support for critical business events, including lockups, elections, budget days, and other time-sensitive operational needs.
Assist in the ongoing improvement of IT support processes and service delivery.

Requirements

Education in information technology, computer systems, or a related field, or equivalent work experience.
Three to five years of IT support experience.
Strong experience supporting Windows, macOS, and mobile devices.
Experience supporting Microsoft 365, Azure AD, Apple devices, Adobe products, and common business applications.
Experience with endpoint management, patching, device compliance, and security.
Strong troubleshooting skills across devices, applications, access, and cloud-based services.
Strong communication skills, with the ability to explain technical issues clearly to non-technical users.
Experience or interest in supporting AI tools, automation tools, or new workplace technologies.
Ability to balance competing priorities, respond to urgent issues, and work effectively with users across the organization.
French-language skills are an asset.

Skills

A+ certifications
Microsoft certifications
Endpoint management certifications
Cybersecurity certifications
Other technology-related certifications

Location

Toronto, ON

Work Type

Full Time

Experience Level

Three to five years of IT support experience

Education Level

Education in information technology, computer systems, or a related field, or equivalent work experience.

Salary/Compensations

$70,000 to $85,000 per year

About the Company

The Canadian Press is committed to diversity, equity, and inclusion.
The Canadian Press supports the goals of employment equity.
The Canadian Press believes that everyone should be able to contribute to the company's success in accordance with his or her abilities.
We especially welcome applications from women, Indigenous persons, members of visible minorities, and persons with a disability.
We are eager to meet candidates who believe in our mission and teamwork, not just those who check all the boxes.

Equal Opportunity

The Canadian Press is an equal-opportunity employer.
Supports the goals of employment equity.
Believes that everyone should be able to contribute to the company's success in accordance with his or her abilities.
Especially welcome applications from women, Indigenous persons, members of visible minorities and persons with a disability.