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About the Role

The Nye Auto Group is offering a lifelong career with a company that always puts honesty and integrity first. This role provides first-level support for all end-users, troubleshooting and resolving hardware, software, and voice/data communication systems issues.

Responsibilities

• Provide first-level support for all end-users.
• Troubleshoot and resolve hardware, software, and voice/data communication systems issues.
• Escalate calls when appropriate.
• Follow up on IT requests in a timely manner and follow through to resolution.
• Respond to Customer service requests.
• Work with multiple clients on multiple and diverse issues simultaneously.
• Administer computer accounts and passwords.
• Analyze situations and data requirements.
• Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and Mobile Devices) and software (internally developed apps, productivity, computer OS systems, internet apps, and various systems).
• Assist IT Director in Day-to-day tasks.
• Coordinate communication with vendors to aid in incident reporting.
• Assist with testing of new or upgraded PC software and hardware releases as requested.

Requirements

• Candidate will be working hand in hand with the IT Director.
• Computer proficiency with hardware and software technologies is required.
• Good time management skills - ability to multitask, prioritize, and work under pressure is required.
• Must have reliable transportation and have a valid driver’s license & maintain a valid driver's license throughout employment.
• Must be able to pass a background check and drug screen.
• Excellent customer service, verbal and written communication skills are a must.
• Customer Service or Phone support experience
• Solid MS Office skills: Word & Excel
• Solid Gmail Experience
• Excellent follow-up Skills
• Excellent Oral & Written communication skills
• Excellent troubleshooting skills
• Willing to work nights & weekends as needed
• Team player
• Travel is required
• Must be 18 years of age or older and be authorized to work in the U.S.

Skills

• Hardware troubleshooting
• Software troubleshooting
• Voice/data communication systems troubleshooting
• Remote tech support
• MS Office (Word, Excel)
• Gmail
• Customer service
• Communication skills (verbal and written)
• Time management
• Multitasking
• Prioritization
• Working under pressure
• Follow-up skills
• Troubleshooting skills

Location

• In person

Work Type

• Full-time
• Hourly

Experience Level

• Depending on experience

Salary/Compensations

• $20 - $25 per hour

Benefits

• Excellent compensation plan with paid holidays off!
• High Volume dealership!
• Birthday Holiday and paid vacations
• Medical, dental, vision, 401k, and Life insurance
• Employee discount

About the Company

• The Nye Auto Group is offering YOU a lifelong CAREER with a company that ALWAYS puts honesty and integrity first.

Equal Opportunity

• We are an equal opportunity employer and a Drug-Free Workplace.
• All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.