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About the Role

The Dairy/Frozen Manager is responsible for the successful operation and profitability of the dairy/frozen department, including training, directing, and monitoring all department staff. Department Managers are responsible for their department's success and are required to fulfill Manager on Duty (MOD) duties on a scheduled basis.

Responsibilities

• Provide world-class customer service as a top priority.
• Exemplify integrity, responsibility, and excellence, adhering to all policies.
• Create inviting, full, and shopable departments.
• Order for the dairy/frozen department (including deli and meat) and maintain accurate inventory levels.
• Manage margin, COGS, and overall department profitability, minimizing shrink and maximizing effective purchasing.
• Ensure all in-stock products and conditions meet company standards.
• Offer and follow up on special orders.
• Merchandise shelves, endcaps, and dynamic displays.
• Manage and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
• Train and monitor department personnel, assigning and following up on tasks.
• Work with other department managers to cross-train staff.
• Conduct active and passive demos.
• Assist in interviewing and hiring for department needs.
• Work with the store manager to address performance and/or disciplinary issues within the department.
• Open and close the store, including DSR and the closing cash process.
• Handle register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes.
• Maintain the safety and security of customers and employees.
• Manage business disruptions such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
• Answer customer questions per company standards and policies.
• Continually increase product knowledge.
• Utilize SAP and inventory management software, run and analyze reports on BEx, and use other IS programs.
• Work a schedule based on store needs, including evenings, weekends, and holidays.
• Be 'hands-on' and do whatever it takes to get the job done and make the company thrive.

Requirements

• High School diploma, GED or equivalent preferred.
• Ability to obtain forklift certification.
• 1-2 years of retail experience in a grocery or retail environment preferred; natural foods background is a plus.
• 1-2 years of experience supervising others preferred.
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance.
• Ability to manage changing priorities and stay focused on the task at hand.
• Sense of urgency in task completion.
• Excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel and Outlook.
• Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs.
• Must have the ability to occasionally lift or carry 51-100 lbs. with a team lift.
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Must be able to occasionally use the computer for data entry and mouse use.
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward.
• Must be able to frequently reach above chest.
• Must be able to occasionally sit, squat, kneel, and climb as needed.
• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.

Skills

• Inventory management
• Customer service
• Merchandising
• Training
• Supervision
• MS Word
• MS Excel
• MS Outlook
• SAP

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1-2 years of retail experience
• 1-2 years of supervisory experience

Education Level

• High School diploma, GED or equivalent preferred

Salary/Compensations

• USD $21.00/Hr.

Benefits

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Medical, Dental and Vision Insurance (Full-Time)
• Paid Parental Leave (Full-Time)
• Paid Medical Leave (Full-Time)
• Company Paid Short-Term Disability Insurance (Full-Time)
• Company Paid Life Insurance (Full-Time)
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance (Full-Time)
• Retirement Savings Plan (401k) with discretionary Company Match (Full-Time)
• Healthcare and Dependent Care Flexible Spending Account (FSA) (Full-Time)
• Health Savings Account (HSA) with Company Match (Full-Time)

About the Company

• At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing!
• We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.
• At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles.
• Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas.
• Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all.
• We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table.
• We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Equal Opportunity

• All people should be empowered to experience health and wellbeing!
• We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.
• At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles.
• Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas.
• Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all.
• We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table.
• We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.