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About the Role

Lead daily patient dining operations and meal service delivery. Supervise, coach, mentor, and develop approximately 90 union frontline employees. Ensure meal accuracy, quality, timeliness, and exceptional patient service. Conduct patient rounding and service recovery to enhance the patient experience. Partner closely with nursing, clinical staff, dietitians, and hospital leadership. Monitor patient satisfaction metrics and implement continuous improvement initiatives. Ensure compliance with HACCP, food safety, sanitation, infection prevention, and regulatory standards. Manage employee scheduling, staffing, productivity, and labor performance. Foster a culture of accountability, teamwork, safety, and service excellence.

Responsibilities

Lead daily patient dining operations and meal service delivery
Supervise, coach, mentor, and develop approximately 90 union frontline employees
Ensure meal accuracy, quality, timeliness, and exceptional patient service
Conduct patient rounding and service recovery to enhance the patient experience
Partner closely with nursing, clinical staff, dietitians, and hospital leadership
Monitor patient satisfaction metrics and implement continuous improvement initiatives
Ensure compliance with HACCP, food safety, sanitation, infection prevention, and regulatory standards
Manage employee scheduling, staffing, productivity, and labor performance
Foster a culture of accountability, teamwork, safety, and service excellence

Requirements

Bachelor's degree or equivalent combination of education and experience
At least three years of progressive management experience in healthcare food service, hospitality, or a related field
Proven success managing large frontline teams
Excellent leadership, communication, and employee coaching skills
Strong organizational, problem-solving, and customer service abilities
Experience managing labor, productivity, and operational performance
A hands-on leadership style with the ability to thrive in a fast-paced healthcare environment
Healthcare or long-term care food service management experience
Experience managing unionized employees
Experience leading patient dining or resident dining operations
Knowledge of HACCP, food safety, and healthcare regulatory standards
Passion for delivering exceptional patient experiences through hospitality-focused service
Associate's Degree or equivalent experience
2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Skills

Leadership
Communication
Employee coaching
Organizational skills
Problem-solving
Customer service
Labor management
Productivity management
Operational performance management
HACCP
Food safety
Sanitation
Infection prevention
Regulatory compliance

Location

Roosevelt Island, New York

Work Type

Full-time

Experience Level

3+ years of progressive management experience
2+ years management experience
2+ years functional experience

Education Level

Bachelor's degree or equivalent combination of education and experience
Associate's Degree or equivalent experience

Salary/Compensations

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.

Benefits

Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement

About the Company

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.

Equal Opportunity

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.