Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Sodexo is seeking an experienced Patient Services Manager 2 to join our healthcare team at NYC Health + Hospitals/Gouverneur, a 295-bed long-term care and rehabilitation facility. This role involves leading daily patient dining and resident meal service operations, supervising a team of approximately 40 union frontline employees, and ensuring exceptional meal service, regulatory compliance, and an outstanding resident dining experience.

Responsibilities

Lead daily patient dining and resident meal service operations throughout the facility
Supervise, coach, mentor, and develop approximately 40 union frontline employees
Ensure meal accuracy, quality, timeliness, and exceptional customer service
Conduct resident rounding and service recovery to enhance satisfaction and improve the dining experience
Partner closely with nursing, clinical staff, and hospital leadership to support resident care
Monitor meal service performance and implement continuous improvement initiatives
Ensure compliance with HACCP, food safety, sanitation, and regulatory standards
Assist with employee scheduling, labor management, productivity, and operational reporting
Foster a culture of accountability, teamwork, compassion, and service excellence

Requirements

Bachelor's degree or equivalent combination of education and experience
At least three years of progressive management experience in food service or hospitality
Proven leadership experience supervising frontline employees
Excellent customer service, communication, and relationship-building skills
Strong organizational and problem-solving abilities
Experience coaching, developing, and engaging employees
A hands-on leadership style with the ability to thrive in a fast-paced healthcare environment
Long-term care or healthcare food service management experience strongly preferred
Experience managing unionized employees
Experience leading patient dining, resident dining, or customer service operations
Knowledge of healthcare food service regulations, HACCP, and quality improvement initiatives
Passion for enhancing the resident experience through exceptional hospitality and service
Associate's Degree or equivalent experience
2 years minimum management experience
2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Skills

Customer service
Communication
Relationship-building
Organizational skills
Problem-solving
Coaching
Employee development
Employee engagement
Leadership
Food safety
Sanitation
HACCP
Quality improvement

Location

Manhattan

Work Type

Full-time

Experience Level

3 years progressive management experience in food service or hospitality
2 years minimum management experience
2 years minimum functional experience in food or culinary services

Education Level

Bachelor's degree or equivalent combination of education and experience
Associate's Degree or equivalent experience

Salary/Compensations

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.

Benefits

Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement

About the Company

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Equal Opportunity

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.