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About the Role
As the Hospitality Desk Lead, you will be responsible for developing, directing, and leading our Hospitality Desk Team in delighting our members and guests each day. Your ability to communicate and to bring the team together will be mission critical.
Responsibilities
- Demonstrate sound judgment, professionalism and optimism while directing the work of associates.
- Assist with hospitality desk training and holding associates accountable for carrying out defined procedures and behaviors.
- Help members with program registration, payment processing, and scheduling services.
- Handle check-ins, addressing questions and resolving issues appropriately.
- Maintain cleanliness of hospitality desk areas to contribute to an exceptional facility experience.
- Contact housekeeping and maintenance departments when a problem is reported.
- Answer queries regarding club services and facilities.
- Implement processes and procedures to ensure consistent delivery of service.
- Perform basic bookkeeping, cashiering, filing, and clerical duties.
- Assist with inventory of product and supplies.
Requirements
- Availability to work a flexible schedule (including evenings, weekends, and some holidays)
- At least 2 years of supervisory experience in a health club or hospitality environment
- Proven ability to hire, train and lead productive service-minded associates
- Work gracefully and quickly under pressure
- Working knowledge of customer services standards
- Great personality that naturally connect with a wide variety of people
- Keen memory and delightful sense of humor
- Highly organized and efficient
- Excellent communication skills
Skills
- Communication
- Leadership
- Customer Service
- Organization
- Bookkeeping
- Cashiering
- Filing
- Clerical Duties
Location
- Rochester, New York
Work Type
- Full-time
- Onsite
Experience Level
- 2+ years supervisory experience
Salary/Compensations
- $22.00 - $23.00 per hour
Benefits
- Complimentary club membership
- Discounts on Midtown products and services
- Access to hundreds of free courses for professional development
- Health insurance for eligible full-time associates (30+ hours a week)
About the Company
- We work at Midtown to inspire people to transform their lives—and we do our job well.
- Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs.
- We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization.
Equal Opportunity
- MIDTOWN is an Equal Opportunity Employer.