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About the Role

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services. Trains other installers, performs complex installations, and assists with work audits, site supervision, and planning.

Responsibilities

• Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories.
• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications.
• Performs limited diagnostics as needed.
• Designs, fabricates, and installs various ducts and duct fittings.
• Performs start-ups on air conditioning and heating systems and other components.
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to the customer.
• Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits.
• Responsible for delivery and removal of equipment needed to complete installation work.
• Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for.
• Completes all paperwork neatly, accurately, thoroughly, and in a timely manner.
• Collects payment from customer.
• Represents the company professionally, honestly, and ethically in all business matters.
• Keeps installation vehicle clean and neat, inside and out.
• Follows standard procedures, ensures the company vehicle is properly stocked, returns defective warranty parts, and orders/replenishes vehicle stock as needed.
• May be responsible for completing material requisition forms and related administrative activities.
• Assists the Field Supervisor or General Manager with site supervision, planning, and estimating.
• Assists the Field Supervisor or General Manager with completing quality audits on selected installations.
• Trains other installers in technical skills and company procedures, as assigned.
• Performs similar/other duties as needed or assigned.
• Reports any unsafe acts, conditions, and hazards to direct supervisor/manager immediately.
• Reports any contravention of legislation or company policy, procedure, or program to direct supervisor/manager immediately.
• Corrects substandard acts or conditions within area of control.
• Uses and maintains appropriate personal protective equipment (PPE).
• Does not remove or render ineffective any safety guards, devices, or clothing.
• Complies with general rules as prescribed by company programs or procedures.
• Operates devices or equipment as prescribed by company programs or procedures.
• Participates in any safety initiatives, teams, or committees.
• Reports all injuries or incidents immediately.
• Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents.
• Does not perform any act that may endanger the safety or well-being of others.
• Does not engage in any pranks, contests, or rough boisterous behavior.
• Works in compliance with applicable legislative requirements.

Requirements

• High school diploma or GED with additional training.
• 10+ years’ experience in HVAC technical training certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories.
• Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient in the layout and installation requirements of duct work and duct fittings.
• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient and able to operate all necessary tools and equipment to perform various installation projects.
• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment.
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision.
• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Ability to calculate heat gain and loss on buildings using approved methods.
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
• Effective and efficient time-management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on-call shifts as needed.
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds.
• Ability to lift and carry items weighing up to 50 pounds.

Skills

• HVAC installation
• Customer service
• Product promotion
• Training
• Diagnostics
• Ductwork design and fabrication
• System start-ups
• Time management
• Organizational skills
• Communication

Location

• Richardson, TX

Work Type

• Full-time

Experience Level

• 0+ Years

Education Level

• High School Diploma/GED

About the Company

• Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses.
• A strong focus on the customer experience has persisted throughout Service Experts’ history.
• Service Experts continues its strong focus on growth, aiming to be the best and biggest in the markets it serves.
• Service Experts is committed to its unwavering commitment to its customers.
• Service Experts provides employees with training, support, and opportunities for unlimited professional growth.

Equal Opportunity

• Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• Service Experts is committed to making its workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.