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About the Role

This entry-level Customer Operations role serves as the central point of contact for Key Account creation, maintenance, research, and issue resolution. The Credentialing Specialist provides white-glove support for high-value, strategic accounts and helps ensure a seamless, accurate, and compliant customer experience. This position also supports continuous improvement efforts and contributes to career development within the team.

Responsibilities

Manage end-to-end account set-up, maintenance, and complex change requests for Key Accounts.
Perform structural updates, investigate account discrepancies, and resolve issues that may prevent account creation or maintenance.
Handle internal and external customer inquiries and complete assigned work through NiC and Moxie within quality and productivity standards.
Conduct account analyses, research issues, and initiate SNOW tickets for master data changes as needed.
Execute required verification and compliance checks to help protect against potential fraud and ensure adherence to Customer Master Data Governance standards.
Maintain proactive oversight of licensing, financial responsibility, and customer registration information for new and existing accounts.
Partner with cross-functional teams, including Sales and internal stakeholders, to support timely and accurate resolution of customer needs.
Provide clear, professional communication to customers and stakeholders through phone, email, and case updates.
Monitor work queues and reprioritize tasks to meet service level expectations in a dynamic environment.
Audit customer data to ensure consistency, accuracy, and compliance.
Identify process improvement opportunities and present recommendations to team leadership.
Support team development through knowledge sharing, professionalism, and collaboration with peers.

Requirements

Associate degree or high school diploma and equivalent relevant experience
3+ years of relevant experience
Strong knowledge of account setup, maintenance, and issue resolution processes for complex Key Accounts
Proficiency in CRM systems, SAP, Salesforce, NICE, and Microsoft Office tools, especially Excel
Working knowledge of policy-driven decision-making, compliance requirements, and downstream impacts across varied business models
Experience working in a team-oriented, collaborative environment
Skill in demonstrating professional phone manner
Ability to learn and adapt to new technologies and changing processes
Excellent organizational skills and ability to prioritize
Ability to take initiative and make decisions
Ability to effectively handle and lead multiple tasks/projects independently
Ability to perform accurate and complete work within deadlines, with or without direct supervision
Able to work independently in a dynamic environment and respond with urgency to changing priorities
Strong analytical, organizational, and problem-solving skills with attention to detail and sound judgment
Comfortable adapting to varying customer models and using probing questions to uncover root causes
Able to manage ambiguity while maintaining professionalism and compliance

Skills

CRM systems
SAP
Salesforce
NICE
Microsoft Office
Excel
Professional phone manner
Organizational skills
Problem-solving skills
Attention to detail
Judgment

Experience Level

3+ years of relevant experience

Education Level

Associate degree or high school diploma and equivalent relevant experience

Salary/Compensations

USD 21 - USD 37.8 - hourly

Benefits

Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Eligible to participate in our short-term incentive programs

About the Company

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.
For more information, visit https://global.allerganaesthetics.com/.
Follow Allergan Aesthetics on LinkedIn.

Equal Opportunity

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html