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About the Role

Responsible for teaching seniors to use computers, smart devices, and the Internet at SF Connected Technology Labs throughout San Francisco and through virtual programming.

Responsibilities

• Conducts training and workshops for seniors to learn to use computers, smart devices, and the Internet safely.
• Answers computer and technology-related questions.
• Conducts classroom-style lectures with groups of students.
• Prepares and maintains lab area, equipment, and materials for training and workshops.
• Operates and maintains audiovisual equipment.
• Maintains computers in the lab.
• Assists students with using hardware and software.
• Maintains training and workshop schedules and attendance records.
• Assists with client outreach to meet program goals.
• Maintains assigned client list for submittal to the clientele database.
• Attends meetings and training as assigned.
• Responds to and acknowledges emails and notices promptly.
• Participates in Quality Assurance protocols.
• Performs other duties as assigned.

Requirements

• Must have a high school diploma.
• Must be available to work at least three days a week.
• Must be self-motivated, patient, detail-oriented, and able to follow through.
• Must be able to travel via public transportation or personal/department vehicle.
• If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help’s policy.
• Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
• May provide reasonable accommodations to applicants with disabilities.

Skills

• Teaching and training experience preferred.
• Current working knowledge of PC technology/equipment, smartphones, tablet computers, MS Office software applications, the Internet, online communication, and social media platforms.
• Excellent oral communication and interpersonal skills.
• Ability to work with older adults and individuals from diverse cultural and socio-economic backgrounds.
• Ability to effectively instruct senior learners on basic computer use and online programs using PC platforms or other personal computing devices.
• Bilingual and bi-literate in English and Chinese (Cantonese or Mandarin), Russian, or Spanish is preferred.

Location

• San Francisco

Work Type

• Virtual programming
• Onsite

Education Level

• High school diploma

About the Company

• Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace.
• We participate in E-Verify.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law.
• If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.