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About the Role

This role is responsible for maintaining Virgin Hotels' high standards of cleanliness by supervising the cleaning of guest rooms. You will communicate, coordinate, and collaborate effectively with teammates, managers, and guests. Additionally, you will anticipate guest needs, provide genuine service, and train room attendants to ensure a memorable guest experience.

Responsibilities

• Learn and retain food & beverage and menu knowledge
• Coordinate with bar staff to ensure the availability of all beverages
• Provide service for tables and floor area
• Stock and organize inventory at server stations
• Use excellent communication skills with guests, staff including verbal, written and body language
• Maintain a clean, hygienic and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Clear tables, carry plates to dishwashing area
• Execute fabulous guest service
• Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc.
• Enthusiastically describe details of food dishes and beverages at time of delivery to guests
• Be a team player!

Requirements

• Lift and carry 30 lbs, carry and balance plates, cocktail tray on a regular and frequent basis
• Stand for periods of 8-10 hours
• Working late nights and early mornings hours
• Work with others like a rock star, while constantly advocating for your guests
• Ability to communicate clearly in verbal and written English
• Comply with all safety and health department procedures, as well as, all state and federal laws
• Maintain a neat, clean and well-groomed appearance per hotel standards
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
• Current, legal and unrestricted ability to work in The United States
• Ability to work a flexible schedule

Skills

• Eye for detail
• Cleanliness
• Leadership
• Communication
• Teamwork
• Guest service

Experience Level

• 4-5 years of experience in a full-service hospitality establishment preferred

About the Company

• We believe that everyone should leave feeling better – this means not just our guests, but also our teammates.
• We hire unique individuals who work together to create amazing experiences for our guests.
• We recognize that every member of the team contributes to the success of the whole hotel.
• We are a progressive, environment conscious, world class organization.