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About the Role

The Branch Service Manager Floater is responsible for covering branch offices within the bank’s full footprint in the absence of the assigned Branch Management. This role assumes responsibility for the total operations of a bank branch office while covering.

Responsibilities

• Travel to all branches within the assigned area (Orange County, Rockland County, Westchester County, Bronx). Travel to locations outside of your area may be required.
• Manage the branch office, assuming responsibility for all administrative and operational duties.
• Ensure proper service levels are achieved for all clients, including potential, existing, and Private Bank or Orange Wealth Management clients.
• Oversee staff development and management.
• Conduct the interviewing process for available positions.
• Conduct daily huddles and monthly meetings with staff covering operational, security, and staff topics.
• Motivate, coordinate, and monitor employees’ interaction with clients to ensure proper service levels are met.
• Maintain product knowledge to assist clients and identify cross-sell opportunities, ensuring all branch staff have appropriate knowledge.
• Take a leadership role in maintaining the bank’s culture.
• Be attentive to the bank building and equipment.
• Function as a Business Banker as needed.
• Be responsible for audit outcomes and internal controls as documented in policies and procedures.
• Perform as a mortgage loan originator and ensure submittal of complete mortgage packages.
• Perform daily, weekly, and monthly audits of operations.
• Ensure branch operations align with company policies, procedures, and regulatory requirements.
• Perform additional duties assigned by management.

Requirements

• High School Diploma required.
• 5 Years Banking Experience required.
• 3 Years Management Experience required.
• This position supervises all branch personnel.
• This position has a high level of confidentiality.
• Requires initiative, good judgment skills to determine customer, staff, and branch needs.
• Knowledge of banks policies and procedures is required.
• Spontaneous decision making skills are essential.
• Requires strong Communication and Leadership skills.
• Ability to maintain a positive attitude, handle difficult situations, and have an open mind.
• Ability to handle change, stress, and pressure.
• Ability to coach, cross-train, and motivate employees.
• Ability to deal with customers and employees in a professional manner.
• Ability to multitask, make fast and accurate decisions, and be organized.
• High level of contact with the public and departments.
• Interacts with a large number of internal and external contacts.
• Flexibility to work additional hours including nights, weekends, and holidays, as required.
• Frequently required to sit for prolonged periods.
• Frequently required to talk and hear.
• Normal range of vision and hearing abilities required.
• Mobility required greeting and assisting employees and visitors.
• Frequently required to skillfully operate a computer, telephone, and other standard office equipment.
• Travel between all locations of the bank.
• Occasionally travel outside of work location to attend meetings and training programs.
• Occasionally lift and/or move up to 20 pounds.

Skills

• Communication skills
• Leadership skills
• Judgment skills
• Decision making skills
• Multitasking
• Organization skills
• Product knowledge

Location

• Orange County
• Rockland County
• Westchester County
• Bronx

Work Type

• Full-time
• Travel

Experience Level

• 3 Years Management Experience
• 5 Years Banking Experience
• 5 Years Management Experience
• 8 Years Banking Experience

Education Level

• High School Diploma
• College Degree
• Attending college

About the Company

• Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity.

Equal Opportunity

• Will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
• Upon request, individuals with disabilities may be entitled to a reasonable accommodation.
• A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank.
• Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.