Responsibilities
- Ensuring that the internal and external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities.
- Crafting and implementing service practices that meet customers’ needs.
- Promoting and operationalizing customer service as a value.
- Setting high goals for personal and group accomplishment.
- Using measurement methods to monitor progress towards goals.
- Tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
- Using appropriate interpersonal styles to establish relationships with customers and internal partners.
- Interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
- Maintaining effectiveness when experiencing major changes in work responsibilities or environment.
- Adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make change successful.
- Harnessing technical expertise, continuous learning, and commitment to improvement to optimize processes, address challenges, and achieve impactful results.
- Activities, duties or responsibilities that are required of the employee for this job may change at any time with or without notice.
Skills
- Customer Focus
- Driving for Results
- Building Trusting Relationships
- Adaptability
- Growth Orientation
Equal Opportunity
- LAGOS is an equal opportunity employer.
- All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship.
- We are committed to a diverse workforce.
- We value all employees’ talents and support an environment that is inclusive and respectful.
