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About the Role
As a Retail Sales Consultant, you will be part of one of the largest sales channels in the company, reshaping the way people connect. Your dynamic personality will forge powerful connections with customers, exceed sales targets, and deliver an unparalleled partner and customer experience.
Responsibilities
- Engage with customers, listen attentively to their needs, and provide personalized guidance to help them find the right products and services.
- Stay up to date with the latest trends and advancements in the telecommunications/mobile industry to educate customers and recommend solutions.
- Assist customers with billing and service-related questions, ensuring they have a clear understanding of their accounts.
- Process payments, exchanges, and equipment issues efficiently and accurately.
- Troubleshoot technical problems and provide solutions, ensuring customer satisfaction and loyalty.
- Embody the Optimum brand by demonstrating professionalism, integrity, and enthusiasm in all customer interactions.
- Work closely with colleagues to ensure an exceptional customer experience, sharing knowledge and providing support.
- Foster a supportive and collaborative team environment.
Requirements
- High school diploma or equivalent is necessary.
- A minimum of one year of retail selling experience.
- Effective communication, negotiation, and problem-solving skills.
- Self-motivator with a knack for working independently.
- Proficient computer and technical skills.
- Reliable personal vehicle (where applicable), valid driver license, car insurance, and a satisfactory driving record.
- Ability to stand for prolonged periods.
- Potential for lifting up to 35 pounds.
- Ability to work full time and weekends as necessary.
Skills
- Communication skills
- Negotiation skills
- Problem-solving skills
- Computer skills
- Technical skills
Work Type
- Full time
Experience Level
- 1 year of retail selling experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- Base pay + Uncapped Commission structure = $100,000+ combined income potential
Benefits
- Comprehensive training
- Medical, Dental & Vision Insurance from day one
- Paid vacation
- Sick pay
- Sales Incentive and Bonus programs
- Tuition reimbursement
- Employee referral earning opportunities
- Discounted TV/Internet/Phone Employee product benefits
- 401(k) with company-matched funds
- Opportunities for career advancement