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About the Role

Lead healthcare dining operations that make a difference every day. Sodexo is seeking an experienced Food Operations Manager 3 to join our team at NYC Health + Hospitals/Gouverneur, a 295-bed long-term care and rehabilitation facility. This is a highly visible leadership role responsible for overseeing daily food service operations while leading a team of approximately 45 union frontline employees. The successful candidate will partner closely with the Patient Services Manager and hospital leadership to deliver exceptional resident dining experiences, operational excellence, and regulatory compliance.

Responsibilities

Provide leadership for all daily food service operations, including food production, patient dining, and decentralized meal service
Lead, coach, mentor, and develop approximately 45 union frontline employees
Oversee kitchen production, food quality, meal presentation, and service consistency
Partner closely with the Patient Services Manager to ensure exceptional resident satisfaction and operational performance
Ensure compliance with HACCP, food safety, sanitation, infection prevention, and regulatory standards
Manage employee scheduling, labor performance, productivity, and departmental budgets
Monitor operational KPIs and implement continuous improvement initiatives
Build strong working relationships with hospital leadership, clinical teams, and client stakeholders
Foster a culture of accountability, teamwork, safety, and service excellence

Requirements

Bachelor's degree or equivalent combination of education and experience
At least three years of progressive management experience in food service operations
Proven leadership experience managing large frontline teams
Strong operational knowledge of food production and kitchen management
Excellent communication, coaching, and employee development skills
Financial acumen, including budgeting, labor management, and operational reporting
A hands-on leadership style with the ability to thrive in a fast-paced healthcare environment
Long-term care or healthcare food service management experience
Experience managing unionized employees
Experience overseeing decentralized dining or resident meal service programs
Strong food production and kitchen operations leadership
Experience managing sub-acute rehabilitation or skilled nursing food service operations
Familiarity with healthcare regulatory standards and quality improvement initiatives

Skills

Food production
Kitchen management
Communication
Coaching
Employee development
Budgeting
Labor management
Operational reporting
Teamwork
Safety
Service excellence

Location

Manhattan

Work Type

Onsite

Experience Level

3 years progressive management experience in food service operations
3 years work experience in food or culinary services

Education Level

Bachelor's Degree

Salary/Compensations

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.

Benefits

Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement

About the Company

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.

Equal Opportunity

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.