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About the Role

Assistant Food & Beverage Manager at Four Seasons Hotel San Francisco at Embarcadero, a sky-high urban retreat offering panoramic bay views. This role involves managing daily operations, ensuring high standards of service, and fostering a positive work environment.

Responsibilities

• Train, evaluate, motivate, coach, and discipline employees in F&B Operations to ensure cultural and core standards are met.
• Manage daily outlet operations and provide feedback to team members.
• Work in different departments as needed while following all required standards.
• Be visible in the operation, provide recognition, promote good public relations, and handle guest complaints, concerns, or special requests.
• Answer telephone using courteous, efficient telephone etiquette and process guest orders.
• Describe menu items to guests with vivid descriptions, including origin, taste, and preparation methods.
• Coordinate timely delivery of items to guest rooms by IRD Servers to ensure proper food quality.
• Accurately close guest checks, record guest charges, and gratuities.
• Oversee the amenity program to ensure accurate and timely delivery.
• Communicate guest orders and special requests to the kitchen using the hotel’s point-of-sales system.
• Check completed kitchen orders against the guest’s original order.
• Control labor expenses through effective scheduling and inventory control.
• Focus on creative revenue generation solutions to maximize profit.
• Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Nurture and maintain relationships with regular guests and cultivate relationships with new patrons to increase loyalty.
• Describe and ensure the quality of all food items, ingredients, and preparation methods.
• Provide knowledge of wine and spirits.
• Communicate with employees and managers to ensure operational needs are met.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Process cash and credit card payments.
• Settle voided checks or complimentary meals.
• Work harmoniously and professionally with all Hotel team members, guests, and clients.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct.
• Assist with the service of food to guests.
• Assist in making dining reservations and seating guests.
• Assist with the cleaning of operational areas.
• Assist with taking food orders.
• Plate and prepare food items.
• Perform other tasks or projects as assigned by management.
• Assist with responsibilities and duties in the absence of or due to heavy volume in other Food & Beverage areas when needed.

Requirements

• Prior experience leading a team within luxury food & beverage/hospitality operations.
• Ability to multi-task in a high volume and demanding environment.
• Strong problem-solving skills.
• Ability to handle difficult situations and guests.
• Work authorization in the United States required.

Skills

• Flexible schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.
• Working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
• Ability to operate computer equipment and other food & beverage computer systems.
• Proficient in English (speaking, reading, writing).
• Excellent interpersonal, verbal, and written communication skills.

Location

• San Francisco

Work Type

• Full-time

Experience Level

• Prior experience leading a team within luxury food & beverage/hospitality operations

Salary/Compensations

• $82,900-85,500

Benefits

• Health Insurance (Medical, Dental, Vision)
• 401k Retirement Plan
• Employee Travel Program
• Complimentary Employee Meals
• Paid Time Off

About the Company

• Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
• Team members create amazing experiences for guests through a commitment to luxury with genuine heart.
• The company believes in recognizing familiar faces and welcoming new ones, treating everyone as they wish to be treated.
• Four Seasons' purpose is to create lasting impressions by fostering genuine connections.
• Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons offers the opportunity to build a lifelong career with global potential and a sense of pride.

Equal Opportunity

• Four Seasons is an Equal Opportunity, Affirmative Action employer.
• Minorities, women, veterans, and individuals with disabilities are encouraged to apply.