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About the Role

The Receptionist is responsible for providing effective customer service related to Member Benefit Plan Trust Funds as specified by the collective bargaining agreements and the direction of the Board of Trustees. This role effectively receives and deposits all employer benefit contributions and member self payments.

Responsibilities

• Directs all incoming calls to the correct staff member in a professional and timely manner.
• Assists any “walk in” members in a courteous and professional manner.
• Answer members’ general inquiries and promptly direct to appropriate contacts for additional information.
• Processes member enrollment cards and updates members personal policy information.
• Receives daily mail and distributes to appropriate staff members.
• Produces letters requested by members confirming benefit status, eligibility and dependent information.
• Reviews employer contribution reports and member self payments by entering remittance details into Benefit Plan Administration System (BPAS) and prepare daily bank deposits.
• Prepares ad hoc reporting on request.

Requirements

• Good mathematical ability and knowledge of accounting principles.
• Ability to work well under pressure and accurately process a high volume of work in a timely manner.
• Strong problem-solving skills.
• Strong attention to detail and accuracy with exceptional organization skills.
• Cooperative team player with strong interpersonal skills.

Skills

• Intermediate computer skills in the use of related computer applications, including Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills.
• Exceptional customer service skills.

Location

• Toronto

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $40,000 - $45,000 annually

Benefits

• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation
• Comprehensive group benefits plan
• Generous retirement savings plan

About the Company

• BPA is a third-party administrator with over 65 years of experience serving unionized and multi-employer benefit plans.
• Based in Toronto, BPA offers expert administration of health and welfare, pension, and trust funds with a commitment to personalized service and operational excellence.
• We know that it's the vast expertise and commitment of our teams in People Corporation and our Partner Firms that have put us where we are today.
• We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan.
• And we're in it for the long haul - once you join us, we want you to thrive.
• If you want to make a difference in the lives of customers, if you take pride in a job well done, and if you like to have fun, talk to us.
• To learn more about our Partner Firms, please click on the link below. https://www.peoplecorporation.com/en-ca/about-us/our-partner-firms

Equal Opportunity

• Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to.
• We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
• If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.
• For more information on Accessibility at People Corporation, visit our link https://www.peoplecorporation.com/en-ca/accessibility-statement.