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About the Role

The HR Services Coordinator is part of the Global HR Service Delivery Operations team, playing a key role in delivering high-quality HR services, ensuring service continuity, process consistency, and ongoing optimization across Japan. This role acts as the primary process coordination point for HR Services delivery in Japan, ensuring effective alignment and collaboration across local, regional, and global teams.

Responsibilities

Respond to HR-related inquiries from employees, ensuring accurate, timely, and high-quality resolution.
Execute procedures related to the employee lifecycle, including hiring, termination, leave of absence (LOA), and return from leave.
Manage document handling between employees, managers, and external stakeholders.
Maintain accurate employee data in Workday and internal HR records and ledgers.
Provide operational support for non-statutory employee benefit programs, including company housing, employee savings plans, group insurance, relocation, and various allowances.
Manage administrative processes related to corporate pensions (DB/DC) and health insurance programs.
Coordinate with external vendors and authorities, ensuring compliance and accurate data handling.
Prepare and issue employment-related certificates and official documentation.
Prepare and distribute regular HR reports (monthly, mid-month, ad hoc) based on Workday data.
Ensure data accuracy and provide insights to stakeholders across HR, Finance, and other functions.
Act as the key coordination point for HR Services processes in Japan, supporting and guiding other team members involved in service delivery.
Ensure effective coordination of activities across local, regional, and global teams, enabling seamless and consistent service delivery.
Maintain visibility of end-to-end processes, proactively identifying gaps, bottlenecks, and inefficiencies.
Support prioritization and alignment of work across stakeholders to ensure continuity, workload balance, and service quality.
Proactively identify opportunities to simplify, standardize, and improve HR processes and ways of working.
Challenge the status quo by reviewing current practices and recommending more efficient and scalable solutions.
Collaborate with regional and global teams to align on best practices and drive process consistency and harmonization.
Support the implementation of process improvements, including updates to tools, documentation, and workflows.
Support knowledge sharing, documentation, and cross-training to ensure business continuity.
Identify potential service risks (capacity gaps, process dependencies, operational challenges) and propose mitigation actions.
Contribute to maintaining stable operations during periods of transition, change, or increased workload.

Requirements

Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Skills

Strong communication and stakeholder management skills
Ability to collaborate across local, regional, and global teams
Demonstrated ability to coordinate work and operate in a team-based service delivery model
Strong continuous improvement mindset
Ability to identify inefficiencies and propose practical solutions
Ability to think end-to-end and process-oriented
Strong attention to detail
Strong organizational and time management skills
Ability to manage competing priorities
Analytical and logical thinking skills
Strong Microsoft Office skills (especially Excel)
Fluency in English

Location

Tokyo, Japan

Work Type

Hybrid (Onsite and Remote)

Experience Level

3+ years of HR operations experience
Experience in working in the international environment

Education Level

Bachelor’s degree or higher

Benefits

Company housing (move-in/move-out support, payments, accounting entries, inquiries)
Employee savings plans and group insurance (enrollment, changes, vendor coordination, payments)
Relocation (validation, processing of relocation and education-related expenses)
Various allowances (review, payroll input, employee inquiries)
Corporate pensions (DB/DC) and health insurance programs

About the Company

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best.
At Solventum, people are at the heart of every innovation we pursue.
Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges.
Solventum enables better, smarter, safer healthcare to improve lives.
As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best.
Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.
Because at Solventum, we never stop solving for you.
At Solventum, we create breakthrough solutions for our customers’ toughest challenges by pioneering game-changing innovations at the intersection of health, material and data science to change patients’ lives for the better — while enabling healthcare professionals to perform at their best.

Equal Opportunity

At Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.