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About the Role

The Housing Acquisition Specialist identifies and secures market-rate rental units to support housing solutions for the unhoused community. This role involves landlord acquisition, direct client support throughout the housing process, and ensuring smooth transitions and successful tenancies.

Responsibilities

• Market program and build and maintain strong relationships with prospective landlords, property managers, and associations.
• Maintain regular communication with landlords to support positive participant-landlord relationships and work collaboratively to proactively address concerns and resolve issues.
• Ensure participants fully grasp program requirements, responsibilities, and expectations, and offer opportunities for questions to foster transparency and informed decision-making.
• Maintain accurate and timely records of all participant interactions, appointments, and housing-related activities in the designated program system.
• Assist participants with move-in logistics, including utility setup and reviewing lease terms, ensuring they understand their responsibilities and obligations.
• Provide participants with information and guidance, empowering them to make informed housing decisions without making executive decisions on their behalf.
• Communicate with participants in a supportive and empowering manner, providing information and guidance that enable them to make independent and informed housing decisions.
• Conduct field visits activities, including canvassing to identify suitable neighborhoods, scout rental units, attend unit viewings and build relationships with property owners/managers.
• Conduct inspections of housing units prior to participant move-in to ensure safety, habitability, and readiness.
• Conduct regular home visits after move-in to monitor participant adjustment, address concerns, and support successful tenancy.
• Identify and resolve issues related to housing acquisitions, working with landlords, case managers, and other stakeholders.
• Work closely with case managers and other internal staff to ensure continuity of services and smooth program operations.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Access to reliable transportation, a valid California driver’s license, a clean driving record, and automobile insurance required.
• Two years of experience working with supportive housing programs or similar housing initiatives.
• Background in leasing, real estate, or property management preferred.
• Experience with local rental markets, city planning, public policy, and housing subsidy programs preferred.
• Strong sales and negotiation skills are highly desirable.
• Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed.
• Submit proof of clear TB results. Results dated within 60 days prior to hire date are acceptable.

Skills

• Advanced proficiency in Zoom, Microsoft Office, Google Workspace, Excel, PowerPoint and databases.
• Able to maintain strict confidentiality and take all precautions when handling sensitive information.
• Proficient understanding of housing policies and procedures, including fair housing laws.
• Ability to leverage strong communication and interpersonal skills to engage a diverse group of people.
• Excellent problem solving, organizing, and verbal and written communication skills.
• Ability to utilize critical thinking skills in decision-making situations, good organizational and recordkeeping skills, and good independent judgment.
• Ability to tactfully resolve/mediate issues between landlord and tenants.
• Ability to be flexible when scheduling and prioritizing of tasks.
• Ability to work independently, frequently in the field for onsite meetings with tenants and landlords across the Bay Area.
• Capacity to communicate effectively.
• Capacity to collaborate with others while building positive relationships.
• Capacity to demonstrate strong problem solving skills.
• Capacity to have a dynamic learning mindset.
• Capacity to remain committed to a high level of cultural and social awareness.
• Ability to work well under pressure.
• Ability to observe appropriate boundaries.
• Ability to operate with a high degree of emotional intelligence.

Location

• Folsom Salvation Army Building - San Francisco, CA 94107

Work Type

• Full-Time
• Temporary

Experience Level

• Two years of experience working with supportive housing programs or similar housing initiatives.

Education Level

• High School Diploma or Equivalent

Salary/Compensations

• $29.00 - $31.00 Hourly

Benefits

• Very low monthly costs for medical, dental, and vision insurance.
• Generous time off.
• Various pre-tax flexible spending accounts.
• Retirement account 403(b) available.
• Annual reimbursements up to $100 towards gym membership, smoking cessation, and weight loss programs.
• Annual athletic event participation and annual massages are reimbursed up to $50.
• Company-paid benefits, including free wellness-related apps, an Employee Assistance Program, and a comprehensive mental health care platform, are available to you and your dependents.

About the Company

• Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.
• Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity.
• The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs.
• At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress.
• By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.
• At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis.
• We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams.
• We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach.
• We choose to push past discomfort to have difficult conversations to impact the greater good.
• This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.
• At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission.
• It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees.
• These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency (i.e., programs, schools, housing).