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About the Role
As a Wholesale Customer Service Representative for UGG, you will provide exceptional service, manage a diverse base of accounts, and act as a brand ambassador. You will collaborate with the wider team to ensure high-quality, accurate, and proactive account management while driving continuous improvements.
Responsibilities
- Consistently deliver against external and internal customer expectations
- Build powerful relationships with customers to understand needs and resolve situations
- Ensure customer order books are accurate, validated, and executed efficiently
- Provide focused, accurate, and professional account management
- Collaborate across teams to support peers and contribute to team success
- Act as a brand ambassador in all customer interactions
- Strive to achieve all targets, SLAs, and performance metrics
- Build partnerships with supply chain teams and warehouses to resolve service disruptions
Requirements
- Previous experience in customer service roles
- Proficient in Microsoft applications
- Experience working in multifaceted organizations
- Ability to work under pressure of competing and conflicting priorities
- Fluent in German is a plus
Skills
- Problem solving
- Effective communication
- Written and verbal communication
- Conflict resolution
- Time management
Work Type
- 9 months fixed-term contract
- Hybrid
- Flexible working
Benefits
- 27 days holiday plus bank holidays
- Half day Fridays
- Generous discounts
- Community-based programs
- Global Mentorship Programme
- Personal and professional development opportunities
About the Company
- Deckers Brands is a company that values authentic self-expression and supports employees as whole people.
- The company focuses on delivering exceptional business results and having a positive impact on communities.
- Deckers Brands is an adventurous and spirited organization that encourages employees to pursue their passions.
Equal Opportunity
- We are committed to ensuring an inclusive and equitable workplace where all of our employees can come as they are.
- We are proud to be an equal opportunity employer and welcome qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, or medical condition.