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About the Role

This role focuses on data management, dispute resolution, reporting, and training within the customs brokerage management field. You will ensure accurate entry administration, coordinate work distribution, prepare and transmit monthly consolidations, and review customs rejects. Additionally, you will resolve client disputes, assist customers with various requests, and respond to escalated issues regarding invoices. You will also compile and generate reports, administer overdue invoices, and conduct meetings for staff training and updates.

Responsibilities

Ensures that all entries are administered accurately
Coordinates and distributes work to staff or other branches for all entries to ensure files are completed timely and accurately
Prepares and transmits monthly LVS consolidation and ensures that it is accepted to avoid penalties
Reviews customs rejects and corrects them to avoid penalties, as and when necessary
Resolves client disputes (internal & external) by emitting requests for credit notes, claims, amendments and/or corrections
Meets with staff and clients to resolve internal disputes and finds solutions to problems
Supports them on rating questions
Assists customers and other departments with requests such as classifications, documents, changes, questions on OGD requirement etc.
Responds to clients (via phone or e-mails) on escalated issues with regards to any of our invoices i.e. wrong account used, rating error, fees miscalculation etc.
Compiles information and generates various weekly/daily reports for management
Ensures accuracy by analyzing each transaction and resolves them using necessary tools/resource
Administers and actions Overdue Invoices (ODI) and other financial reports, and solves issues and follows-up on inquiries as needed
Conducts meetings with staff to discuss various topics such as training, updates and changes to their work and company in general
Provides direction and guidance to team as required, trains them on rating and regulatory requirements
Prepares and distributes SOPs for additions and/or changes for clients on the computer system
Participates in IT projects/changes for preparing SOP’s, tests new changes to programs before being applied to production
Issues and follows-up on “tickets” and “service requests” in order to help staff do their work better and in a more effective way
Fills out forms and documents for written warnings, hiring new staff, interview reports, LLA’s, performance appraisals, minutes from meetings (either w/staff or w/Regional managers), MBO’s and job descriptions
Performs any other duties as assigned by the Supervisor

Requirements

High School Diploma and 3 years of College required
CCS designation
Minimum 7 years of experience in managing rating in a Customs department with a reputed Transportation and Brokerage firm
Excellent communication skills
Advanced knowledge of MS Office and Outlook
Excellent inter-personal skills and solid ability to prioritize, organize and multi-task
Ability to work under pressure, exercise good time management skills, detail-oriented
Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada

Skills

Bilingual an asset
MS Office
Outlook

Location

Mississauga, Ontario, Canada

Work Type

Employee
Full-time

Experience Level

Minimum 7 years of experience in managing rating in a Customs department

Education Level

High School Diploma
3 years of College
CCS designation

Salary/Compensations

$53,443.00 - $83,505.00 CAD Annual

Benefits

Excellent salary with a comprehensive package of benefits

About the Company

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living.
At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.
Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do.
FedEx Trade Networks, and its predecessor companies, have more than 100 years of experience in international trade.
The company’s advanced technology and network of worldwide locations and alliances enables it to provide comprehensive, ocean and air international freight forwarding, customs brokerage, global order logistics, distribution and surface transportation, trade advisory services, and advanced e-commerce and trade facilitation solutions.
FedEx Trade Networks has the resources and support to help customers of all sizes navigate the intricacies of shipping goods globally.
We are the high-tech solution for international shipping and customs brokerage.
Our global teams, firmly in place, assist customers of all sizes to solve the intricacies of shipping goods globally.
Within FedEx Trade Networks is Transport & Brokerage that provides full-service customs brokerage, global ocean and air cargo distribution, North American Transportation and Distribution and other value-added services involved in shipping goods.
This is an exceptional chance for you to build your career with the industry leader in comprehensive global cargo distribution, customs brokerage services and e-commerce solutions.
We are growing our global network and our expansion has given rise to the need for experienced and qualified professionals.

Equal Opportunity

FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.