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About the Role
The Student Support Officer is the primary point of contact for students seeking information, guidance, and support. This role ensures students receive accurate advice on campus services while fostering a welcoming and inclusive environment. Advisors enhance the student experience by resolving queries efficiently and connecting students to the right support channels.
Responsibilities
- Provide front-line advice on academic procedures, timetables, assessments, and university policies.
- Assist students with navigating campus services.
- Signpost students to specialist support teams when required.
- Respond to student queries via email, phone, and in-person at the Student Hub.
- Maintain a professional, empathetic, and solution-focused approach in all interactions.
- Support student engagement initiatives and promote awareness of available resources.
- Log and track student enquiries to ensure timely resolution.
- Maintain accurate records in line with data protection and confidentiality standards.
- Contribute to reporting and feedback to improve service delivery.
- Work closely with academic departments, student services, and administrative teams.
- Participate in training and development to stay updated on college policies and systems.
- Support events such as enrolment, registration and open days.
- Adhere to and promote the College’s policies on Equality, Diversity and Inclusion and Information security.
- Ensure compliance with Health & Safety and Data Protection legislation.
Requirements
- Experience of working with students as partners to provide services or activities
- Experience of working with external stakeholders
- Proven experience in student experience, student services, or campus operations within HE or FE.
- Strong understanding of student representation structures and feedback mechanisms.
- Excellent communication, organisational, and interpersonal skills.
- Knowledge of safeguarding, Prevent, and data protection regulations.
- Ability to work independently and in a team.
- Student focused, with a friendly and helpful attitude
- Conscientious and motivated with a methodical approach.
- Ability to problem-solve and work from your own initiative.
- Excellent degree of customer service and empathy.
- Ability to analyse qualitative and quantitative data and present this in an appropriate manner.
- Excellent oral and written communication skills.
- High levels of IT literacy and competency with student management systems.
- Must be able to prove the right to work in the UK.
Skills
- Communication skills
- Organisational skills
- Interpersonal skills
- Customer service
- Empathy
- Problem-solving
- IT literacy
- Competency with student management systems
- Data analysis
Location
- Tower Hill
- Aldgate
Work Type
- Onsite
- Full-time
- Permanent
Salary/Compensations
- Competitive salary
Benefits
- 20 days annual leave
- Pension 5% personal contribution & 3% Company contribution
- Season Ticket Loan (T&C's apply)
- Vision Express Eye Care Vouchers
- Training & Development opportunities (T&C's apply)
- Staff Discount Scheme – via My Rewards Hub, from various retailers
- Refer a friend scheme for staff members (T&Cs apply).
- Social events on campus and through GUS Social Committee
- Professional development opportunities, including training and career progression pathways.
- Employee wellbeing programmes and access to counselling services.
About the Company
- Make a meaningful impact on students’ academic success, confidence and career progression.
- Be part of a collaborative, diverse community that values creativity, innovation and inclusion.
- Access professional development, training, and career progression opportunities.
- Help shape the future of contemporary arts education in London.
Equal Opportunity
- Committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.
- Committed to providing adjustments to those who may require support with the recruitment process.