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About the Role
Flannery Plant Hire is seeking a Hire Controller to join their Wembley team. This role involves coordinating plant hire needs, managing equipment, and ensuring client satisfaction within a growing, technology-focused company.
Responsibilities
- Act as the primary point of contact for client plant hire needs, coordinating equipment delivery, collection, and scheduling.
- Liaise with clients to understand requirements, ensure timely equipment provision, and maintain communication.
- Provide accurate and timely quotations to customers.
- Manage equipment availability and allocation with the Operations team, ensuring equipment is inspected and maintained.
- Complete all relevant documentation accurately and promptly.
- Proactively manage and resolve issues or complaints during the hire period.
- Provide regular reports to management on plant hire operations and performance.
- Stay updated on industry trends and regulations, ensuring compliance with health and safety.
- Maintain accurate records of plant hire activities.
- Coordinate equipment mobilisation and demobilisation with the Operations team.
- Identify and implement process improvements to enhance efficiency and customer satisfaction.
Requirements
- Previous experience in a similar role within the plant hire industry.
- Strong organisational and planning skills, with the ability to manage multiple projects and deadlines.
- Excellent communication and interpersonal skills.
- Knowledge of plant and equipment types, specifications, and appropriate uses.
- Familiarity with health and safety regulations and best practices in the plant hire industry.
- Proficient in using plant hire software and systems.
- A proactive, self-motivated attitude with strong attention to detail.
- Full driving licence.
Skills
- Organisational skills
- Planning skills
- Communication skills
- Interpersonal skills
- Knowledge of plant and equipment
- Familiarity with health and safety regulations
- Proficiency in plant hire software
- Attention to detail
Location
- Wembley
Work Type
- Full-time
Experience Level
- Previous experience in a similar role
Salary/Compensations
- Competitive salary and package
Benefits
- 24 days plus bank holiday annual leave
- Personal leave
- Training programs, workshops, and seminars
- Employee Assistance Program
- Environmental and Safety Commitment
- Modern Equipment
- Team Oriented Culture
- Recognition Programs
About the Company
- Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland.
- We have a comprehensive fleet of innovative machinery.
- We pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.
- We are a dynamic company that continues to grow and invest in cutting-edge technology and machinery.