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About the Role

In this role, you will define how Chime measures member experience in the app and the impact of its AI-powered features. You will lead strategic analyses that shape decisions made by senior leaders across the company, framing the questions others aren't yet asking. This role requires a holistic view of the Chime app and AI experience, operating as a strategic partner to leaders while staying hands-on with data to uncover the story behind the metrics.

Responsibilities

Define and own the measurement framework for Chime's AI and App Experience metrics, including definitions, methodology, and read-outs.
Set the strategy for how Chime understands engagement, adoption, and the quality of its AI-powered features.
Anticipate changes in member interaction with the app and AI experiences, build understanding for why, and shape leadership response.
Serve as the arbiter of truth with data, raising the methodological bar for high-stakes analyses.
Partner with leaders across Product, Design, Engineering, Operations & Member Experience, and Marketing to pressure-test initiatives.
Lead first-of-its-kind analyses and mentor data scientists through proactive inquisitiveness and data dexterity.
Ensure work leads to product changes and multiply impact by mentoring data scientists.

Requirements

5-7 years in data-focused roles, leading analyses or building data tools that shape executive decisions.
Deep proficiency in product and experience metrics (engagement, adoption, retention, feature quality).
Extensive stakeholder management experience at the Director/VP+ level.
Expertise in SQL for translating business questions to queries and exploring data warehouses.
Analytics engineering depth, including building data models in dbt and setting standards for durable data products.
Sound statistical inference skills, with experience designing and interpreting experiments (A/B tests) valued.
A focus on impact, ensuring work leads to product changes.

Skills

Measuring AI/ML-powered experiences
Stakeholder management
SQL
dbt
Statistical inference
Experiment design (A/B tests)

Location

Hybrid

Work Type

Full-time
Hybrid

Experience Level

Mid-level to Senior

Salary/Compensations

$133,000 - $185,000

Benefits

Bonus
Competitive equity package
Backup child, elder, and/or pet care
Subsidized commuter benefit
401k match
Medical, dental, vision, life, and disability benefits
Generous vacation policy
Company-wide Chime Days
1% of time off to support local community organizations
Annual wellness stipend
Up to 24 weeks of paid parental leave for birthing parents
12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement
In-person and virtual events

About the Company

Chime is a financial technology company focused on making core banking services helpful, easy, and free.
We empower members to take control of their finances and work towards their goals.
We are a team of problem solvers, dreamers, and builders obsessed with our members.
Our culture is entrepreneurial, encouraging an owner's mindset and accountability.
We value boldness, big dreams, risk-taking, collaboration, diverse perspectives, and honest feedback.
We hold ourselves to the highest standards of integrity and our values guide our business.

Equal Opportunity

Chime is proud to be an Equal Opportunity Employer.
We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis.
We will also consider qualified applicants with criminal histories in a manner consistent with applicable laws.
If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.