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About the Role

As Global L&D Manager, you will be part of a team responsible for the front and back-end execution of virtual and hybrid learning events. You’ll play a pivotal role in shaping and leading the strategic and operational execution across cohorts, ensuring efficiency, consistency, and top-quality delivery. You will manage learner operations, optimize processes, and drive continuous improvements.

Responsibilities

• Own the end-to-end learner experience and identify opportunities for continuous improvement.
• Monitor operations and implement enhancements across learning initiatives.
• Orchestrate cross-functional collaboration with content owners, program managers, shared services, and faculty to ensure alignment on operational readiness and smooth delivery.
• Serve as the key point of contact for operational topics, providing guidance, resolving challenges, and ensuring alignment across stakeholders.
• Drive standardization of processes, documentation, and playbooks that support global consistency.
• Collaborate with Faculty CoE to align content updates, staffing needs, and vendor engagement.
• Lead annual calendaring and planning session dates and times.
• Manage financial tracking, including budget, contracts, and invoices.
• Oversee LMS setup and maintenance, including session titles, descriptions, and feedback surveys.
• Monitor learner engagement metrics, flagging issues and ensuring capstone eligibility.
• Collect, analyze, and share learner feedback, driving response rate improvements.
• Monitor KPIs and generate reports to drive continuous improvement.
• Provide hands-on support during key delivery, ensuring smooth logistics, high-quality participant experience, and seamless coordination.
• Integrate emerging technologies (automation, GenAI) to drive efficiency and innovation.
• Identify opportunities to remove bottlenecks, simplify workflows, and establish best practices that evolve how the team delivers learning at scale.

Requirements

• 6+ years of experience in learning operations, event management, or a similar role, ideally in a global, fast-paced organization.
• Strong expertise in managing virtual learning tools/platforms like SABA, Zoom, Teams, and Trello.
• Project management skills, with the ability to prioritize, problem-solve, and deliver results.
• Excellent stakeholder management abilities across multiple regions and seniority levels.
• Proficiency in data analysis tools (Excel, Tableau) to inform decisions and track operational success.
• Strong communication and storytelling skills, with a focus on influencing stakeholders.
• A collaborative mindset with a solutions-oriented approach and ability to work autonomously.
• Experience with emerging technologies like AI or automation is a plus.

Skills

• Customer service
• Organization
• Identifying areas of improvement
• Autonomous work
• Collaboration
• Self-driven
• Anticipating challenges
• Effective planning
• Attention to detail
• Accuracy
• Problem-solving
• Big picture thinking
• Learning new technologies and systems quickly
• Building strong working relationships
• Gaining trust
• Open-mindedness
• Embracing change
• Flexibility

Location

• Global

Work Type

• Virtual
• Hybrid

Experience Level

• 6+ years of experience

About the Company

• Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
• BCG was the pioneer in business strategy when it was founded in 1963.
• Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
• To succeed, organizations must blend digital and human capabilities.
• Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.
• BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose.
• We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Equal Opportunity

• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
• BCG is an E - Verify Employer.