Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Customer Value Partner (CVP) is the primary architect of transformation in the Enterprise segment, accountable for the customer journey from contract signing through to long-term value realization and renewal. This role ensures flawless launches, measurable business impact, and data-backed expansion roadmaps.

Responsibilities

• Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts.
• Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business leaders.
• Establish 12-month Mutual Action Plans and oversee launch excellence through the critical "First 90 Days."
• Collaborate with the central Fulfilment team on technical readiness and cohort setup.
• Lead structured Executive Business Reviews (EBRs), synthesizing delivery outcomes and learner data into a compelling ROI story.
• Proactively identify expansion and upsell triggers, building "ready-to-close" commercial cases.
• Align Delivery, Product, and Support teams to remove barriers and improve the overall Enterprise customer experience.
• Act as a source of wisdom for the wider team.

Requirements

• 2+ years of experience in Customer Success, Account Management, or Consulting.
• Proven history of managing and growing high-stakes Enterprise B2B relationships.
• Ability to leverage internal teams to deliver a seamless customer experience during high-stakes implementation phases.
• Comfortable operating at senior stakeholder level.
• Ability to hold the room during an EBR and navigate difficult conversations with empathy and data-backed logic.
• Thrive in an environment where the CRM (Salesforce) is the source of truth.
• Maintain high standards of data hygiene to ensure account health is always visible.
• Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
• For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check.
• Applicants are required to declare any convictions, cautions, reprimands, and final warnings for roles involving Regulated Activity.

Skills

• Data-fluent
• Interpret complex datasets
• Correlate delivery data with client KPIs to build a technical ROI case
• Understand the mechanics of Net Revenue Retention (NRR)
• Strong instinct for identifying growth opportunities
• Building "ready-to-close" expansion cases backed by value proof and mutual action plans

Location

• Hybrid

Work Type

• Hybrid work offering - collaborate in the office three days per week
• Work-from-anywhere scheme - up to 10 days per year

Experience Level

• 2+ years of experience

Benefits

• 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• Private medical Insurance with Bupa
• Medical cashback scheme
• Life insurance
• Gym membership & wellness resources through Wellhub
• Access to Spill - all in one mental health support
• Opportunity to work from anywhere, up to 10 days per year
• Weekly catch-ups
• Seasonal celebrations
• Stocked kitchen

About the Company

• Multiverse is the upskilling platform for AI and Tech adoption.
• Partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
• Upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills.
• Learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
• Announced $70 million in strategic funding in April 2026, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst.
• Increased valuation of $2.1bn, making us Europe’s first EdTech double unicorn.
• Strong operational footprint and 800+ employees.
• Ambitious plans to continue scaling.
• Building a world where tech skills unlock people’s potential and output.
• We are building a tech-first institution that combines work and learning to close the critical skills gap.
• Committed to safeguarding and promoting the welfare of our learners.
• Expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies.

Equal Opportunity

• We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.