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About the Role

As the Manager of Site Reliability Engineering (SRE), you will lead a team dedicated to safeguarding the operational health and resilience of the Docebo platform. This role involves people management, process design, and technical execution to evolve our Cloud Operations & Support function into a modern SRE capability, directly influencing platform scalability for millions of global users.

Responsibilities

• Lead, coach, and develop a high-performing team of SREs, including hiring, onboarding, mentoring, and performance management.
• Foster a team environment focused on high ownership, continuous technical learning, and relentless optimization.
• Own team execution across incident response, on-call schedules, and daily production operations.
• Ensure high-quality post-incident reviews are conducted to drive long-term corrective actions.
• Implement and mature core SRE processes including incident, change, capacity, and problem management.
• Continuously refine engineering workflows to improve efficiency and reduce operational risk.
• Partner cross-functionally with Product, Engineering, and Support leadership to integrate SRE practices into planning and delivery.
• Track, analyze, and report on key reliability and operational KPIs to guide team priorities.

Requirements

• 6 to 10 years of deep experience in SRE, DevOps, or systems operations.
• Experience leading and growing engineering talent.
• Solid, hands-on experience managing or coordinating critical incident responses and zero-downtime production operations in a fast-paced SaaS environment.
• Strong familiarity with modern cloud infrastructure platforms (AWS is highly preferred).
• Understanding of advanced monitoring/observability tooling and software development ticketing ecosystems.
• Demonstrated track record of delivering results through engineering teams while partnering with cross-functional stakeholders.

Skills

• Site Reliability Engineering
• DevOps
• Systems Operations
• Incident Response
• Cloud Infrastructure (AWS preferred)
• Monitoring/Observability Tooling
• Software Development Ticketing Systems
• Cross-functional Collaboration

Location

• Remote
• Hybrid

Work Type

• Hybrid

Experience Level

• Manager
• 6-10 years

Salary/Compensations

• Competitive compensation package

Benefits

• Employee Share Purchase Plan (ESPP) at a 15% discount
• Health benefits
• Paid vacation days
• Two company-wide Docebo Days
• Floating holidays
• Birthday off
• Paid parental leave
• Access to Employee Resource Groups (PRIDE, DWA, BIDOC, Green Ambassadors)
• Company-wide events

About the Company

• Docebo creates seamless, AI-powered learning experiences for over 3,000 customers worldwide.
• Achieved two IPOs (TSX: DCBO & NASDAQ: DCBO).
• Recognized as a top SaaS e-learning solution.
• Growing exponentially with a global presence.
• Guided by core values: Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection.

Equal Opportunity

• Docebo is an Equal Employment Opportunity employer committed to diversity and inclusion.
• Consideration for employment regardless of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
• As a federal contractor, Docebo is committed to affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.
• Docebo does not discriminate because of protected veteran status or on the basis of disability.
• Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
• Individuals requiring reasonable accommodation or wishing to voluntarily disclose a disability or protected veteran status should email recruiting_accommodations@docebo.com with the position of interest.