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About the Role

As our Manager of Customer Success, you will lead, inspire, and elevate a high-performing team of Customer Success professionals dedicated to driving world-class customer satisfaction, retention, and growth. You will blend strategic vision with empathetic leadership to turn customer training into a business superpower, directly influencing Docebo's global market success.

Responsibilities

• Execute a cutting-edge Customer Success strategy aligned with business goals.
• Establish clear goals, performance metrics, and KPIs to measure team and customer success.
• Collaborate with Sales, Marketing, and Product to build a unified customer ecosystem.
• Mentor, guide, and support Customer Success professionals, establishing development plans and conducting performance reviews.
• Foster a customer-centric, collaborative environment prioritizing knowledge sharing and continuous learning.
• Build strategic relationships with key customers, acting as their executive advisor.
• Build, standardize, and scale processes and methodologies using Customer Success platforms.

Requirements

• 3–5 years of experience leading customer-facing teams, ideally in a B2B environment.
• Bachelor’s degree or equivalent practical experience.
• Proven track record of helping customers achieve business goals and unlocking upsell/cross-sell opportunities.
• Exceptional written and oral communication skills.
• Ability to build deep rapport and relationships virtually.
• Ability to remain calm, empathetic, and strategically focused in high-pressure situations.
• Self-driven, collaborative problem solver.
• Willingness to travel up to 25%.

Skills

• Customer Success strategy
• Performance metrics and KPIs
• Cross-functional collaboration
• Team mentorship and development
• Customer relationship management
• Process standardization and scaling
• HR technologies
• Learning Management Systems (LMS)
• Customer Success tracking tools

Location

• Remote
• Onsite

Work Type

• Hybrid

Experience Level

• 3-5 years

Education Level

• Bachelor's degree or equivalent practical experience

Salary/Compensations

• Competitive compensation package

Benefits

• Employee Share Purchase Plan (ESPP) at a 15% discount
• Health benefits
• Paid vacation days
• Two company-wide Docebo Days
• Floating holidays
• Birthday off
• Paid parental leave
• Access to Employee Resource Groups
• Company-wide events

About the Company

• Docebo uses AI to change how people learn at work, offering an AI-powered learning platform for organizations.
• The company's mission is to help teams move faster, work smarter, and focus on important work.
• Docebo's platform includes intelligent, time-saving tools that personalize learning and eliminate busywork.
• The company values include trust by default, assume positive intent, and create space for different perspectives.
• Docebo has over 900 employees globally.
• Docebo has achieved two IPOs (TSX: DCBO & NASDAQ: DCBO).
• Docebo is recognized as a top SaaS e-learning solution and is growing exponentially.
• Docebo has offices across North America, EMEA, and APAC.
• Docebo's core values are Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection.

Equal Opportunity

• Docebo is an Equal Employment Opportunity employer committed to diversity and inclusion.
• Qualified applicants and employees receive consideration for employment regardless of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
• As a federal contractor, Docebo is committed to affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.
• Docebo does not discriminate based on protected veteran status or disability.
• Docebo takes affirmative action to employ and advance qualified protected veterans and individuals with disabilities.
• Individuals requiring reasonable accommodation or wishing to voluntarily disclose a disability or protected veteran status should email recruiting_accommodations@docebo.com with the position of interest.