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About the Role

This role supports the General Counsel function's digital transformation by acting as a key technology lead for AI and non-AI platforms, helping colleagues adopt new ways of working, identify automation opportunities, and translate complex processes into streamlined, technology-enabled solutions. You will play a critical role in scaling the use of tools like Microsoft Copilot, Harvey AI, HighQ, and Contract Express to deliver measurable improvements in productivity, efficiency, and service quality.

Responsibilities

Serve as the day-to-day technical lead for GC's AI platforms, such as Harvey AI, and general-purpose AI tools, like Microsoft Copilot.
Support colleagues with advanced prompt engineering, reusable prompt libraries, best practices, and responsible AI usage.
Support colleagues with automating administrative tasks to simplify processes.
Design, develop, test, and maintain AI-enabled workflows, playbooks, automations, and agents.
Partner with legal teams to identify and deliver high-value automation and AI opportunities.
Provide practical support, troubleshooting, coaching, and enablement to drive adoption of legal technologies.
Measure, monitor, and report on the impact of AI and digital tools, including adoption, efficiency gains, and service improvements.
Act as a technical owner for key legal platforms, including HighQ, document automation solutions, legal holds technology, and future digital products.
Maintain platform performance through issue resolution, configuration management, testing, and continuous improvement activities.
Develop user guidance, training materials, and onboarding programmes to support self-service adoption.
Collaborate with IT teams, vendors, and business stakeholders to ensure technology solutions remain secure, scalable, and aligned with enterprise standards.
Support the delivery of National Grid's Legal Digital Strategy and the continued evolution of product-led ways of working.

Requirements

A degree or equivalent experience in Business Analysis, Information Systems, Technology, Legal Operations, Law, or a related field.
Experience working within a law firm, in-house legal team, legal operations function, or legal technology provider.
Hands-on experience supporting technology platforms such as Harvey AI, Microsoft Copilot, HighQ, Contract Express, SharePoint, or similar solutions.
The ability to analyse business processes and translate them into structured, repeatable workflows, automation opportunities, or AI-enabled solutions.
Experience developing user documentation, delivering training, and supporting technology adoption initiatives.
Strong troubleshooting, stakeholder management, and problem-solving capabilities.
Confidence working collaboratively across multiple teams, including Legal, IT, Digital, and third-party vendors.
Experience measuring and reporting on technology adoption, operational efficiency, or productivity improvement initiatives.

Skills

AI platforms
General-purpose AI tools
Prompt engineering
Responsible AI usage
Workflow automation
Process analysis
Technology adoption
Troubleshooting
Stakeholder management
Problem-solving
Collaboration
Platform performance maintenance
User guidance development
Training material development
Onboarding programme development

Location

Warwick, UK
London, The Strand

Work Type

Hybrid

Experience Level

Senior Analyst
Dependent on experience

Education Level

Degree or equivalent experience in Business Analysis, Information Systems, Technology, Legal Operations, Law, or a related field.

Salary/Compensations

Competitive salary dependent on experience

Benefits

Bonus
Competitive contributory pension scheme
Share incentive plan
Salary sacrifice technology scheme
Employee assistance line support
Matched charity giving
Support with development during career

About the Company

At National Grid, we keep people connected and society moving. As the energy landscape continues to evolve, we are transforming how we work by embracing digital innovation, automation, and AI-enabled solutions. Our General Counsel function is playing a key role in this journey, leveraging technology to enhance legal service delivery, improve efficiency, and create better experiences for our colleagues and customers.

Equal Opportunity

We value diversity and are committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates – we make appointments purely on merit, assessed against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process should you have any physical or mental impairment which may affect your ability to participate in the process.
In most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. Applicants must have the legal right to work in the UK without requiring sponsorship now or in the future. In exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.