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About the Role

The Adobe Customer Solutions Engagement Executive manages substantial, innovative projects for critical Adobe accounts, acting as a trusted advisor and strategic guide to align projects with customer objectives and drive delivery of desired results while preserving strong executive connections.

Responsibilities

• Manage the completion of all engagements related to Adobe's customer service offerings for a defined group of strategic customers in the Americas.
• Ensure customer requirements are met, resulting in measurable business value aligned to customer priorities.
• Act as the primary liaison for customer executive coordination and work with customer partners.
• Ensure detailed and efficient transition from Sales to Delivery upon contract booking.
• Ensure successful project closeout and transition from delivery to post-delivery teams.
• Work cross-functionally with Sales, Delivery, and Product teams to align on customer success plans and define opportunities to drive value.
• Serve as the main partner concern contact, ensuring customer issues are resolved promptly.
• Manage revenue, growth, and margin execution, including revenue acceleration, backlog burn, and expiration/extension management.
• Ensure project revenue forecasts are up to date and accurate.
• Ensure Project Managers complete operational functions in a timely and accurate manner.
• Accountable for customer health reporting and intervention management.
• Manage the team within Adobe Customer Solutions by directing team assembly, employee onboarding, and transitions.
• Partner with Adobe Sales teams to build new services opportunities and facilitate contract extensions, change requests, and addendums.
• Offer insights for account planning alongside sales and project delivery units.
• Lead initiatives to renew and expand partnerships within the Customer Solutions division with existing clients.

Requirements

• 8+ years of hands-on experience in professional services, consulting or customer delivery experience of large programs, preferably in SaaS or enterprise software.
• Experience with enterprise level project or program management.
• Proven track record of building positive relationships, managing complex customer engagements and leading transformation.
• Passion for operational rigor and customer value, with a proven ability to collaborate, lead and influence in a matrixed organization.
• Strong business insight and industry expertise with ability to speak to value drivers and use cases in customer's context via experience-based story telling.
• Ability to effectively navigate complex client situations and act as a change agent for clients and within Adobe Services.
• Ability to seamlessly connect strategy and operational processes.
• Strong written and verbal communication skills, executive level presence and experience in working in a client advisory role.
• Able to travel 50% to support client engagements.

Skills

• Digital marketing experience is preferred.

Location

• Americas

Work Type

• Onsite
• Travel

Experience Level

• 8+ years

Education Level

• Bachelor’s degree
• MBA or equivalent experience preferred

Salary/Compensations

• $164,600 -- $309,900 annually
• In California, the pay range for this position is $214,000 - $309,900
• In New York, the pay range for this position is $214,000 - $309,900
• In Illinois, the pay range for this position is $183,500 - $265,700

Benefits

• Comprehensive benefits programs

About the Company

• Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences.
• Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
• Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth.
• We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact.
• At Adobe, we believe that great ideas can come from anywhere in the organization.
• The next big idea could be yours.
• At Adobe, we believe in creating a company culture where all employees are empowered to make an impact.
• Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Equal Opportunity

• Adobe is proud to be an Equal Employment Opportunity employer.
• We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
• Adobe aims to make Adobe.com accessible to any and all users.
• If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
• Adobe is proud to be an Equal Employment Opportunity employer.
• We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.
• Adobe aims to make our Careers website and recruiting process accessible to any and all users.
• If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
• California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
• Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.