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About the Role

As a Sales Consultant Trainee, you will be the foundation of an iconic, customer-first experience at CarMax. Your mission is to build genuine relationships, understand customer needs, and guide them toward the right vehicle. This role offers paid training and mentorship, equipping you with the tools to succeed in auto sales without prior experience.

Responsibilities

• Assist customers in finding vehicles that fit their needs using your knowledge of CarMax inventory.
• Guide customers through the entire process, including appraisals, test drives, and financing applications.
• Deliver an exceptional experience by listening actively and providing clear, honest information.
• Complete accurate documentation for all transactions to ensure a smooth and transparent process.
• Collaborate with team members to meet customer needs and achieve store goals.
• Maintain a professional, customer-first approach in every interaction, and stay informed about CarMax products, services, and promotions to better serve customers.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Requirements

• Sales or customer service experience in retail or similar environments preferred.
• Strong listening and communication skills with a customer-focused mindset.
• High level of self-motivation and ability to work independently and as part of a team.
• Comfort with technology for processing transactions and accessing inventory information.
• Ability to adapt in a fast-paced, dynamic environment.
• Commitment to integrity and transparency in every customer interaction.
• Willingness to learn and grow through CarMax-provided training and mentorship.

Skills

• Communication skills
• Customer service
• Sales
• Technology proficiency
• Adaptability
• Integrity
• Transparency

Location

• Fremont, California

Work Type

• Full-time

Experience Level

• Entry-level

Salary/Compensations

• $20.00 - $20.00 per hour

Benefits

• Paid sick time
• Paid vacation time
• Paid holiday time
• Floating holiday
• Holiday Premium Pay
• Paid time away for full-time salaried associates (sick, vacation, bereavement, jury duty, holidays, floating holiday)

About the Company

• CarMax is the nation's largest retailer of used cars with stores from coast to coast, and we are still growing.
• We’re rethinking the way people buy cars – and our associates help us do just that.
• We believe work should feel meaningful and rewarding, with opportunities to make an impact every day.
• We revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process.
• Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer.
• With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
• As an associate, you are part of an innovative movement to empower the modern customer and drive progress.
• Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next.
• Join us in creating a better future– for our company, our customers, and the communities we call home.
• CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.
• This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
• Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences.
• Along the way, we help every associate grow their career and achieve their best, at work and in their community.
• We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Equal Opportunity

• CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.