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About the Role

This role bridges product ownership and MarTech operations, making you the architect of the listening post that drives data-informed strategy. You will own the vision and execution of our insights infrastructure, managing the operational backbone while shepherding the analytical output that feeds product and marketing roadmaps.

Responsibilities

• Establish and operationalize the listening post capability a unified data synthesis infrastructure that ingests signals from tagging, surveys, user sessions, marketing interactions, and vendor platforms to identify patterns, opportunities, and emerging needs.
• Own the insights product roadmap ensuring the listening post evolves to deliver increasingly actionable intelligence to product, marketing, and business stakeholders.
• Facilitate survey design, deployment, and analysis capturing both quantitative user feedback and qualitative insights to inform strategic decisions.
• Translate behavioral and feedback data into strategic narratives delivering insights-driven presentations and recommendations that directly influence product and marketing roadmap prioritization.
• Establish and maintain data quality standards ensuring the integrity and reliability of all data feeding the listening post.
• Manage Google Tag Manager (GTM) and Quantum Metric tagging strategy, implementation, and governance ensuring accurate behavioral data collection across Consumer Digital and MarTech properties.
• Define tagging requirements and audit tag implementations collaborating with analytics and martech operations teams to maintain a clean, authoritative data foundation.
• Monitor data quality and troubleshoot collection issues ensuring data flowing into the listening post is accurate and actionable.
• Coordinate vendor performance and manage relationships with third-party platforms responsible for behavioral analytics, listening tools, and martech operations.
• Act as the central liaison between vendors, product teams, marketing operations, and business units ensuring alignment on data standards, insights sharing, and roadmap integration.
• Collaborate with digital product owners and marketing teams to integrate listening post insights and user feedback into product roadmaps and enhancement plans.
• Manage funnel reporting and key performance metrics tracking customer engagement, digital product usage, and marketing performance against strategic goals.
• Provide regular stakeholder reports and presentations translating data findings into business context and strategic recommendations.
• Manage and nurture relationships with third-party vendors who support behavioral analytics, listening infrastructure, digital experience monitoring, and martech operations.
• Monitor vendor performance, assess productivity, and collaborate on process improvements ensuring vendors are delivering value and supporting the listening post roadmap.
• Perform additional ad hoc tasks as needed to support digital experience and marketing operations initiatives.

Requirements

• Bachelor's degree in Business, Marketing, Information Systems, or a related field.
• 2-4 years of professional experience, preferably in one of the following roles: product management, marketing operations, business analysis, or related.
• Demonstrated experience working with digital platforms, user experience initiatives, or marketing technology stacks.
• Strong analytical mindset with proven ability to interpret data, synthesize insights, and translate findings into actionable recommendations.
• Proficiency with analytics platforms, CRM systems, and Microsoft Office Suite.
• Excellent communication skills (written and verbal) with experience presenting findings and building consensus across cross-functional teams.

Skills

• Google Tag Manager
• Quantum Metric
• Pendo
• Qualtrics
• Tagging governance
• Data collection frameworks
• Listening infrastructure
• Marketing analytics implementation
• Vendor management
• Project management
• Cross-functional collaboration
• Data-driven analysis

Location

• Dallas

Work Type

• Full-time

Experience Level

• 2-4 years

Education Level

• Bachelor's degree

Benefits

• Health insurance coverage
• Wellness program
• Fertility and family building aids
• Life and disability insurance
• Retirement savings plans with a generous 401K match
• Paid leave programs
• Paid holidays
• Paid time off (PTO)

About the Company

• Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.
• While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives.
• At Texas Capital, we do more than build business success. We build long-lasting relationships.
• Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks.
• For more information about joining our team, please visit us at www.texascapitalbank.com.

Equal Opportunity

• Texas Capital is an Equal Opportunity Employer.