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About the Role
This full-time position is based in Amsterdam and requires traveling to various Mindspace sites in Amsterdam and Utrecht, reporting to the Regional Sales Manager. The role involves expanding and deepening relationships with existing clients, converting new leads, and managing pre-sales, sales, customer success, retention, and upsell.
Responsibilities
- Expanding and deepening relationships with existing clients
- Successfully converting new leads
- Owning all aspects of the pre-sales and sales of our spaces
- Managing customer success, retention, and upsell
- Qualifying leads and closing deals
- Qualifying SMB leads and converting them to tours and closed deals (inbound & outbound)
- Providing suitable proposal offers based on Mindspace guidelines
- Following up with customers, maintaining a consistent, open channel
- Building and maintaining a strong community via networking and events
- Engaging, growing, and nurturing the Mindspace community
- Creating an inclusive environment that fosters collaboration and creativity
- Maintaining ongoing communication with operation and maintenance teams to ensure smooth processes
- Serving as the point of contact for members and solving member-related issues
Requirements
- Demonstrated customer service and sales experience
- Excellent team player
- Experience working with various companies and stakeholders
- Strong oral and written communication skills in Dutch and English
- Ability to multitask and balance multiple projects simultaneously
- Available to work 5 days on-site
- A ‘can do’ approach
- Strong time management skills
- Ability to make considered, responsible decisions quickly
- Ability to recognize mistakes and take corrective action
- Resourceful thinking, quick on feet, and fast learner
- Ability to work independently based on targets and goals
- Ability to raise flags on time
- Ability to adjust quickly to a fast-paced, changing environment
- Application must be submitted in English
Skills
- Sales
- Customer Service
- Community Building
- Networking
- Event Management
- Communication (Dutch)
- Communication (English)
- Multitasking
- Time Management
- Decision Making
- Problem Solving
- Independent Work
- Adaptability
Location
- Amsterdam
- Utrecht
Work Type
- Full-time
- On-site
About the Company
- Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel, and the US.
- Design-led office spaces and on-demand offerings cater to diverse business needs.
- Mindspace is a lifestyle brand bringing hospitality into the world of work, prioritizing service and experience.
- A profitable operator with over 15,000 members in more than 40 prime locations globally.
- Offers a nurturing environment for employee growth, skill development, and career opportunities.
- Values employee wellbeing, diversity, and a positive work vibe.
- Operates with deep respect for local cultures in its global markets.