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About the Role

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own. Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

Responsibilities

Serve as the first point of contact during early negotiations for incoming teams to PF.
Lead projects to onboard and backload risks for incoming teams.
Act as a Subject Matter Expert (SME) for BOR arrangements.
Be the main point of contact for new business for the given Line of Business (LOB), referring to the Team Lead for assistance.
Serve as the first point of contact for urgent requests and escalations from incoming broking teams, ensuring each case is seen through to completion.
Provide PPC/PPW oversight for the assigned division.
Monitor workloads using the workflow tool (PowerBi) to ensure all work is completed within the Service Level Agreement (SLA).
Be jointly responsible for the BCP contingency mailboxes in the event of a workflow tool failure, ensuring all work is allocated and monitored to completion.
Liaise with counterparts within IBA and attend Credit Control Meetings for the given LOB/incoming broking team.
Regularly review ledgers to ensure premiums are signed in real time and legacy issues are resolved.
Conduct regular reviews of any missed/missing PI’s in Edge.
Join weekly/monthly calls with the Middle Office/Broking Teams.
Monitor income and ensure all items in Forecast are processed to meet forecast/budget for the month, keeping the Pillar Lead appraised for reporting to Finance.
Liaise daily/regularly with the Processing Team aligned to your LOB.
Escalate any Training and Development needs within the Processing Team.
Review RFT stats for their LOB and liaise with the broking team to drive improvement in slip production to increase RFT% and reduce queries/rejections.
Handle LOR’s as required.
Follow up on escalations from Insurers.
Serve as the first point of contact for Annual Audit sample requests.
Ensure complex processing and/or high-value clients receive excellent service.
Perform other responsibilities and activities as required.

Requirements

Previous Premium Processing experience is required for multiple lines of business.
Ability to influence various stakeholders both internally and externally.
MS Office skills.
Good communication skills – written and verbal.
Organization.
Determination and resilience.

Skills

Premium Processing
MS Office
Communication (written and verbal)
Organization
Influence
Determination
Resilience

Location

Rayleigh
Hybrid

Work Type

Full time
Permanent
Hybrid

Salary/Compensations

Competitive salary

Benefits

Apprenticeships
Study support
Participation in annual Spotlight Awards
Community Trust
Sports Teams
Office socials and events
Wellbeing programs
Fantastic discounts across many big-name businesses (supermarkets, gym memberships, restaurants, healthcare cash plans etc.)
Employer pension contribution of 10% (Employee provides 5%)
Good work-life balance - flexibility to suit you
Life Assurance at X4 of base salary
Group Income Protection
Generous Annual Leave entitlement
Private Medical Insurance
Group annual bonus scheme

About the Company

At Ardonagh Specialty, we provide much more than just a workplace.
We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.
Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group.
We are proud of our innovative environment offering many opportunities for growth across the wider group.
Employees regularly move between our united teams, and we encourage you to make your role your own.
Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working.
If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

Equal Opportunity

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential.
If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.
We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success.
Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.