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About the Role

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. This role influences the volume of service business and plays a key role in ensuring customer satisfaction, acting as the dealership's first-line customer relations and service sales representative.

Responsibilities

• Greet each customer promptly and courteously, acknowledging waiting customers and informing them of expected service times.
• Schedule appointments using dealership-approved forms.
• Communicate with customers to accurately determine and interpret mechanical problems.
• Obtain customer agreement for repairs, including cost estimates and approximate completion times.
• Gather customer and vehicle data, and secure payment information.
• Test drive vehicles with customers when necessary to diagnose issues.
• Inspect vehicles for bodywork and notify customers of needed repairs.
• Advise customers on vehicle care and maintenance according to manufacturer specifications.
• Ensure all Repair Orders are accounted for.

Requirements

• Excellent communication skills.
• Valid driver's license with an acceptable and safe driving record.
• Must be a team player with impeccable honesty and integrity.
• Maintain a high level of professional personal appearance and conduct.

Benefits

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security

About the Company

• At New Country, our people do whatever it takes to find solutions.
• We’re building a culture that’s genuinely engaged & dedicated to communities we serve.
• Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve.
• With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.

Equal Opportunity

• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.