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About the Role

As a Senior Account Manager, your objective is to successfully deliver the social strategy and scope of work for our largest and most complex clients. You'll play a pivotal role in implementing ways of working for each of your accounts, from briefing through to delivery and everything in between. Working closely with the Account Director to ensure the account team is communicating effectively.

Responsibilities

• Leading on day-to-day client communications and building deep, long-lasting relationships.
• Spotting opportunities for account development in collaboration with the Account Director.
• Implementing effective account ways of working, including client communication, briefing, and management of the account team.
• Formulating a structure for communication on large and complex scopes of work to ensure team progress updates are shared.
• Assessing output to ensure it meets client objectives and aligns with the social strategy.
• Communicating the value of work back to the client and strategically articulating results and insights.
• Coordinating influencer and creator activations by leading client-related communication with Social Media Managers and the Studio team.
• Becoming a People Lead for an Account Manager to help develop their Client Services skills.
• Working with the Account Directors & Business Director team to develop and uphold a strong team culture.

Requirements

• Three to five years of experience working in social media (agency-side preferable).
• Brilliantly personable with a natural ability to handle challenges with charm.
• Highly organised with the ability to run a tight ship in a fast-paced environment.
• Fascination with brands, their marketing strategies, and social media usage.
• Natural curiosity about the developments of the digital world and excitement by its potential.
• Pride in work and a meticulous approach to delivery.
• Real drive and ambition with a mindset of growth.
• Ability to adapt to the ever-growing world of social.

Skills

• Client communication
• Account development
• Account operations
• Content review
• Reporting
• Influencer and creator coordination
• People leadership
• Team culture development

Location

• London, UK

Work Type

• Hybrid Working
• 3 days in the office per week
• Fix + Flex model
• Wednesdays and Thursdays as Fix Days
• Third day is Flex (Monday, Tuesday, or Friday)

Experience Level

• Senior

Salary/Compensations

• £43,000 to £48,000

About the Company

• Born Social is a social-first creative agency that brings brand building into the social era.
• Has a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays.
• Led by a team of social natives and brand experts, underpinned by technology.
• Backed by a B-Corp certified business.
• Consistently recognised as one of the best places to work.
• Operates with the creative mantra 'No Grit No Pearl', believing the best work is shaped through commitment, care, and perseverance.
• Values include: See Challenge as Opportunity, Say It Simply, Do What You Say, Make Each Other Better, and Consciously Contribute.
• Born Social is part of Croud, a global, full service media, creative and data agency.
• Together with Croud, they operate as a unique scaled network of Intelligent, Creative Specialists.

Equal Opportunity

• We celebrate different ideas, perspectives, and backgrounds here at Born Social.
• As an equal opportunities employer, we believe in the power of an inclusive and representative team.
• We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status.
• We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.