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About the Role

The Director, Portfolio Management & Partnerships, PCMC has overall P&L accountability for the credit card portfolio of products. The role will define the strategy & associated roadmap for feature enhancements to grow purchase volume and account receivables, increase customer engagement and ensure compliance and resiliency for key business processes that impact or drive customer experience. The role will build and maintain key strategic relationships and ensure we operate within our risk tolerance and lead a group of professionals to drive key business objectives. As a leader within the business, the role will play a key part in driving change and establishing new ways of cross-functional collaboration to sustain product management discipline across the organization.

Responsibilities

Own the P&L for the PC Mastercard product line and define the vision, manage the strategy and set up annual plans to grow purchase volume and revolving balances.
Manage all aspects of the product portfolio, including sales, market share analysis, research, portfolio metrics reporting, pricing management, revenue optimization, competitive positioning reviews, and create action plans to enhance product performance.
Collaborate with Credit Risk, Acquisition, Customer Engagement, Operations, Finance, and Treasury to ensure alignment to performance metrics.
Establish and monitor key KPIs for purchase volume and balance growth, customer engagement, and overall portfolio performance.
Leverage analytics to course correct and establish new proactive tactics across the customer lifecycle.
Develop and launch new products or features with a Digital-first approach.
Evaluate the current product portfolio for suitability based on evolving customer needs, competitive offerings, and regulatory changes.
Leverage an agile framework in the planning, execution, and evaluation of projects and feature enhancements.
Coach a collaborative team on agile methodologies.
Establish and maintain cross-enterprise and third-party partnerships.
Evaluate opportunities for new partnerships to improve overall product desirability.
Provide ongoing strategy, visibility, and progress of the business to the senior leadership team through business reviews and other portfolio updates.
Recruit and provide leadership to a high-performing team and drive a culture of collaboration and ownership.
Stay informed of regulatory changes to ensure departmental procedures, projects, and practices evolve accordingly and comply with regulations.

Requirements

Bachelor’s Degree in Business, Finance, or Engineering.
8+ years of professional experience, preferably within credit cards, unsecured lending, or payments.
Strategic thinking and thought leadership to identify and communicate business opportunities.
Experience in developing and implementing customer-centric strategies and tactics.
Excellent analytical skills and proven ability to manage and prioritize the development and execution of multiple strategic initiatives while managing cross-enterprise stakeholders.
Strong people leadership skills.
Ability to thrive in a fast-paced environment dealing with ambiguous business challenges.
Exceptional communication and presentation skills.
Strong interpersonal and collaboration skills.
Experience in loyalty programs is an asset.
Must successfully complete a criminal background check and credit check.

Skills

Credit card portfolio management
P&L management
Product strategy and roadmap development
Customer engagement
Agile methodologies
Partnership management
Data analysis
Financial analysis
Regulatory compliance
Team leadership
Cross-functional collaboration
Communication
Presentation
Interpersonal skills

Location

Toronto, ON

Work Type

Hybrid

Experience Level

8+ years of professional experience

Education Level

Bachelor’s Degree in Business, Finance, or Engineering

Benefits

Competitive discretionary bonus
Market leading RRSP match program
Medical, dental, vision, life, and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up
Generous vacation policy and personal days
Virtual events
Professional development and comprehensive Career Development program

About the Company

At EQB, we're remaking banking so every Canadian gets ahead, every day.
Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™.
EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

Equal Opportunity

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported.
We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives.
We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment.
If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team.