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About the Role
As a Client Care Assistant (CCA), you will be the first point of contact for client phone calls and visits, responsible for delivering exceptional care and always being there to help clients, patients, and colleagues.
Responsibilities
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Requirements
- Skilled at providing exceptional client facing care
- Excellent reception skills
- Good numeracy skills
- Experience of using online appointment booking systems
- Ability to prioritise
- Ability to remain calm under pressure
- Flexibility and willingness to learn
- Weekend working will be required (e.g., 1 in 3 Saturdays)
- Flexibility is required
Skills
- Client facing care
- Reception skills
- Numeracy
- Online appointment booking systems
- Prioritisation
- Calm under pressure
- Flexibility
- Willingness to learn
Location
- Onsite
Work Type
- Full-time
Experience Level
- Previous veterinary receptionist experience is desirable but not essential
Benefits
- Health and wellbeing Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About the Company
- Medivet is a family of passionate, supportive and thoughtful veterinary professionals.
- We work as one team to support each other, grow the business, and make sure every pet receives the very best care.
- Medivet is growing, and you’ll be able to make a real impact on how the business is shaped for the future.
- Proud that we’ve been able to achieve steady growth without losing the family feel of the company, and we’re always looking for like-minded people to join us.