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About the Role

XR Global (UK) Limited is seeking an experienced English hard-of-hearing specialist to join the Access Services team as a Production Services Specialist. This role is a one-year fixed-term contract to provide maternity cover, with the possibility of extension.

Responsibilities

• Create English hard-of-hearing subtitles for broadcast, online, and cinema.
• Organize the creation and delivery of audio description, BSL, and foreign-language projects from quotation to client deliverables, maintaining strict quality standards.
• Liaise with clients, adapt to short-notice schedule changes, handle media assets, and source and manage freelance linguists.
• Provide direct client support throughout the project cycle.
• Communicate project status to clients.
• Handle technical issues and linguistic queries from clients.
• Ensure projects meet client expectations.
• Assign, schedule, and supervise accessibility projects.
• Source and recruit linguists.
• Analyze media technical specifications and content.
• Apply quality control to ensure the creation of the highest quality work.
• Liaise with specialist personnel in other XR departments.
• Find solutions to technical and linguistic issues.
• Stay up to date with technology developments.
• Ensure all projects are invoiced accurately.

Requirements

• Proven experience in production services, operations, or a similar role within a media, accessibility, creative, or technical environment.
• Advanced training and hands-on experience with professional subtitling software.
• A consistently high level of attention to detail, ensuring accuracy across all production outputs.
• Strong organizational and coordination skills to manage multiple projects and deadlines simultaneously.
• Excellent communication skills, both written and verbal, to work effectively with internal and external partners.
• Commitment, dedication, and a proactive approach to workload management.
• Technical competency with various file formats and the ability to navigate technical documentation.
• Flexibility to work within weekly shift patterns.

Skills

• English hard-of-hearing subtitling
• Audio description
• BSL
• Foreign-language project management
• Client liaison
• Media asset handling
• Freelance linguist management
• Subtitling software
• Quality control
• Technical documentation navigation

Location

• UK

Work Type

• Fixed-term contract
• Full-time

Experience Level

• Experienced

About the Company

• XR is on a mission to transform how the world creates, connects, and experiences advertising.
• XR is the global leader in creative operations, helping brands and agencies bring ideas to life and deliver them seamlessly across every screen.
• XR's leading technology and services power creativity for the marketing and entertainment industries.
• XR offers a high-energy, collaborative environment where ideas can spark real change.
• XR champions innovation at every level, empowering teams to take risks, challenge norms, and unlock new possibilities.
• XR is a place to grow, learn, and thrive.
• XR is looking for individuals passionate about technology, solving complex challenges, and changing the game.