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About the Role
The Restaurant Supervisor II supports the General Manager in daily operations and directs the restaurant in their absence. This role focuses on maximizing restaurant culture, ensuring a superior guest experience, and enforcing company and government policies.
Responsibilities
- Support the General Manager with daily tasks and operational oversight.
- Ensure excellent customer service and meet operational goals via the Ops Scorecard.
- Address SMG customer cases within 24 hours.
- Maintain a guest-first culture.
- Ensure team compliance with company standards, including handbook, code of conduct, and uniform policies.
- Train new and existing team members.
- Conduct weekly QSC self-evaluations and correct identified issues.
- Maintain office supplies at par levels.
- Assist with monthly inventory counts.
- Enforce cash management and handling policies.
- Monitor paid outs, voids, and refunds.
- Control food costs and manage product ordering.
- Monitor employee meal utilization.
- Assist with interviewing potential employees.
- Conduct pre-shift huddles to delegate duties.
- Complete Zenput tasks and forms.
- Ensure restaurant safety, including food safety, personal safety, and cleanliness.
- Maintain Time and Temperature logs and verify product dates.
- Expedite orders when working without another supervisor.
Requirements
- Ability to work varying shifts from week to week.
- Ability to lift up to 50-pound boxes.
- Maintain professional conduct with guests, team members, and leadership.
- Must be a problem solver.
- Work a maximum of 40 hours per week unless approved by Area Coach.
Skills
- Operational management
- Team leadership
- Customer service
- Inventory management
- Cash handling
- Training and development
- Food safety compliance
Work Type
- Full-time