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Responsibilities

• Organize, sort, and maintain documentation in client files in a timely manner.
• Provide clerical support, including preparing admission/orientation packets and copying documents for the clinical team.
• Assist with communication via phone systems, memos, and message dissemination.
• Provide data entry support for clinical services, including uploading client records and new hire checklists.
• Perform clerical tasks such as faxing orders and summaries for physician signatures, including follow-up calls.
• Assist with running daily reports and following up with physicians for timely signatures.
• Assist with searching for, printing, and providing incident reports to the Director of Clinical Services.
• Participate in new Care Provider training orientation as needed.
• Demonstrate a thorough understanding of the company's business model and philosophy.
• Assist with physician credentialing verification.
• Assist clinical services with the delivery and pickup of supplies and forms.
• Assist other departments with a friendly, positive, team-oriented attitude.
• Monitor and review task checklists to ensure timely documentation completion by Care Providers.

Requirements

• Minimum 2 years of experience in office coordination or management.
• HR experience is a plus.
• Experience working in the home care industry or related industry is strongly preferred.
• Ability to drive when required per company policy.

Skills

• Fluent in basic Microsoft Office functions (Word, Excel, PowerPoint).
• Able to organize and maintain electronic client records.
• Strong interpersonal skills with clients, care providers, and team members.
• Problem-solving and decision-making skills.
• Excellent written and oral communication skills.
• Able to manage time well and work efficiently.
• Strong attention to detail and organizational skills.
• Works independently.
• Flexible, humble, and team-oriented.
• Compassionate and empathetic.

Experience Level

• Minimum 2 years of experience