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About the Role

Join Prime Storage Group as an Assistant Manager, a dynamic role focused on customer interactions, property maintenance, and sales within our self-storage facilities. You will be the frontline champion, responsible for creating exceptional customer relationships and driving sales and service.

Responsibilities

• Rent out self-storage units, parking spaces, and other related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivables through the pursuit of collections, posting of payments, and processing.
• Delivery of daily bank deposits accurately and timely.
• Upsell moving products and assist in unit sizing decisions.
• Greet customers promptly, enthusiastically and professionally.
• Understand and sell the features and benefits of the property at all opportunities.
• Resolve customer issues in a timely and effective manner.
• Ensure that company standards of cleanliness and appearance are met.
• Inspect the property, including performing lock checks.
• Perform other duties as assigned.

Requirements

• 1-2 years of relevant work experience in a fast-paced, customer-facing environment.
• High School Diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively both independently and as part of a team.
• Must be technically savvy with the ability to learn new applications and Point of Sale systems.
• Proficiency in Microsoft products such as Outlook is required.
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties.
• Must be able to lift 50lbs.
• Possession of a valid driver's license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Skills

• Customer service
• Sales
• Collections
• Microsoft Outlook
• Point of Sale systems

Location

• Saratoga Springs, NY
• Jupiter, FL
• Manhattan, NY
• Denver, CO
• Hackensack, NJ
• Yorktown, VA
• Calgary, Alberta

Work Type

• Onsite

Experience Level

• 1-2 years

Education Level

• High School Diploma or GED

Salary/Compensations

• CAD $20.00 - CAD $22.00 /Hr.

Benefits

• Healthy work/life balance (facilities closed by 6:00 pm and closed on Sundays)
• Competitive pay and bonus opportunities
• Health, dental, life, vision, short-term disability and long-term disability insurance
• 401(k) program with a company matching policy
• Paid time off and paid holidays
• Career advancement opportunities

About the Company

• Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes.
• With $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self-storage properties globally, with a portfolio of 320+ self-storage assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet.
• The firm manages three flagship funds on behalf of a global investor base, including Prime Storage Fund III, the largest self-storage dedicated fund ever raised.
• Headquartered in Saratoga Springs, NY, Prime Group employs 700+ professionals and maintains a regional office in Jupiter, FL and Manhattan, NY along with investment originations offices in Denver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta.
• The firm’s 21-person senior leadership team is supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.
• Prime Group’s performance is rooted in a culture of respect, teamwork, ethical business practices, accountability, and persistence.
• The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders.
• PitchBook has recognized Prime Group as one of the top 10 real estate value-add fund managers in its 2023 Global Manager Performance Score League Tables.

Equal Opportunity

• Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.