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About the Role

This entry-level IT Support Engineer role on the Service Desk Team provides systems administration support to end users of biometric services. The position initially operates Monday-Friday, with potential for shift work after training. The team manages Access, Event, Incident, Request, and Problem Management.

Responsibilities

• Contribute to the planning and development of the overall service.
• Perform system administration tasks as defined by Operating Procedures.
• Routinely monitor the system using provided software and hardware tools.
• Respond appropriately to errors or faults.
• Maintain information regarding programme system activities to reply to enquiries.
• Provide assistance and initial information to callers.
• Identify and resolve common problems.
• Document solutions.
• Adhere to escalation/elevation processes and procedures.
• Perform timely and accurate data input into the call logging system.
• Refer Incidents and Service Requests requiring further help to the appropriate person.

Requirements

• Experience providing system administration to company/mission critical IT systems.
• Ability to contribute to the further development of IT systems.
• Dedication to an ethos of excellent service.
• Ability to work effectively under pressure.
• Excellent communication and interpersonal skills.
• IT troubleshooting skills to deal with a wide range of processes and systems.
• Ability to understand a problem by breaking it down systematically.
• Commitment to working as a flexible team member.
• Active interest in the development of the Service Desk function.
• Ability to work under pressure to tight timescales.
• Proven ability to prioritize and organize a large workload.
• Ability to work in the required environment.
• Satisfactory security clearance.
• UK Citizenship.
• Minimum 5 years residency in the UK.

Skills

• Unix
• Linux
• Microsoft Windows
• Bespoke Identification software
• Oracle databases
• SQL
• Netbackup
• LANDesk call logging and Service Management tool set
• ServiceNow call logging
• ITIL Fundamentals

Location

• Hybrid of Hendon and remote

Work Type

• Full-time
• Hybrid

Experience Level

• Entry level

Education Level

• ITIL Fundamentals in best practise would be advantageous

Salary/Compensations

• £28,800 - £33,900

Benefits

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi-Time Working

About the Company

• Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.
• Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services.
• Our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
• At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference.
• We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
• We provide an employment package that attracts, develops and retains only the best in talent.
• Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe.
• We are at the forefront of machine learning, AI, cyber security and solutions.
• Using your skills in the technology frontline by helping to build a safer world.
• You can inspire change.
• Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.
• We have been empowering our people to work flexibly for years.
• Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
• People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing.
• We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others.
• At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
• If you're looking for comfort, keep scrolling.
• At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it.
• We're not hiring followers.
• We're recruiting the ones who disrupt, provoke, and refuse to fail.
• Step 10 is ancient history.
• We're already at step 30 — and moving faster than anyone else dares.
• Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.
• Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
• Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
• We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.
• We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.
• If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.