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About the Role

Mastercard is seeking a Manager, Employee Relations Advisor to join its Global Employee Relations team. This role will primarily support and assist in the development and administration of the performance management process, fostering a positive and productive work environment through fair and consistent practices. The ideal candidate will leverage ER best practices to support Mastercard's culture of decency and fairness, aligning with company values and local laws.

Responsibilities

Assist in the administration of the performance management process.
Provide guidance and support to employees and managers on performance management tools and systems.
Respond to employee and manager inquiries regarding performance issues.
Assist in the resolution of employee conflicts and performance-related concerns.
Participate in investigations related to performance issues and employee complaints.
Ensure accurate and timely completion of performance evaluations.
Assist in preparing performance-related documentation, including Coaching Plans.
Advise People Business Partners and the business on probation matters.
Coordinate training sessions for managers on performance management best practices.
Advise People Business Partners, managers, and employees on company policies and processes.
Partner with internal employment counsel, compliance, and People Business Partners to manage employee relations issues.
Establish strong cross-functional relationships at all levels and geographies.
Identify opportunities to enhance the employee experience through process improvement and service refinement.
Offer potential solutions to drive greater stakeholder satisfaction.
Actively engage in change to drive successful execution.
Demonstrate expected behaviors and escalate issues appropriately and timely.

Requirements

Strong analytical and fact-based decision-making skills with innovative thinking.
Knowledge of applicable Employee Relations policies, procedures, and business practices.
General knowledge of applicable employment laws and regulations.
Ability to work in a global, matrixed, and complex business environment.
Superior judgment and ability to partner and influence across the organization.
Ability to handle sensitive and confidential information with discretion.
Ability to multi-task in a fast-paced environment with composure.
Strong organizational and time management skills.
Excellent verbal and written communication skills.
Excellent interpersonal skills with demonstrated patience, tact, and respect.
Exceptional detail and follow-up skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Abide by Mastercard’s security policies and practices.
Ensure the confidentiality and integrity of information.
Report any suspected information security violation or breach.
Complete all periodic mandatory security trainings.

Skills

Performance Management
Employee Relations
Conflict Resolution
Investigation
Documentation
Training Coordination
Policy Advising
Cross-functional Collaboration
Change Management
Process Improvement
Stakeholder Management
Analytical Skills
Decision-Making
Innovation
Interpersonal Skills
Communication Skills
Organizational Skills
Time Management
Microsoft Office Suite

Location

Global

Work Type

Full-time

Experience Level

Manager

Education Level

Bachelor's Degree

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
We help build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Everyone wants easier ways to pay; we invent them.
Checkout lines are slow; we speed them along.
Merchants want more sales; we give them data and insights.
People need financial access; we connect them.
Corporate purchasing is complicated; we make it simple.
Commuters are busy; we speed them on their way.
Governments need greater efficiencies; we help create them.
Small businesses are virtual; we give them access to a world of buyers.
Retailers want to fight fraud; we provide the tools.