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About the Role

As a member of the Clear Channel Outdoor Business Operations team, the Business Operations Coordinator plays a key role in the Continuous Improvement team, ensuring good adoption of new processes and systems both proactively and in response to requests for support. This role supports new and on-going efforts by reinforcing effective project management standards, identifying risks and recommending solutions, and ensuring necessary day-to-day customer service is delivered promptly and effectively. The coordinator develops a deep understanding of business objectives to anticipate future requests and develop recommendations for additional improvements.

Responsibilities

Support internal customers by facilitating efficient use of resources across related departments
Provide excellent internal customer service in response to support requests
Diplomatically reinforce adherence to standard processes and systems usage
Update support requests and keep customers apprised of statuses within designated time requirements
Administer CRM and related systems to ensure accuracy and usability
Regularly QC data and monitor system usage; test new features prior to release
Create and maintain a list of enhancement requests, and document requirements
Maintain up-to-date training/knowledge materials, ensuring accuracy and accessibility
Update training/knowledge materials based on process and systems changes
Assist in training/guiding of employees by creating and delivering content (i.e., Knowledge articles, step-by-step guides, and how-to documents)
Develop and deliver reporting to support initiatives and day-to-day operations
Collect and store data from various systems and maintain in data warehouse
Create and maintain reports in systems and Excel with user-friendly design; utilize AI to support analysis and synthesis of data
Assist project teams by preparing schedules, status updates, communications, training materials, reports, performing testing, and providing user support as assigned

Requirements

Bachelor’s Degree preferred, or equivalent combination of education, training, experience, or military experience
Minimum of 3 years’ experience in sales support, tech support, or customer service

Skills

Exceptional customer service skills, especially remote via email, chat, phone, and video
Ability to support a diverse range of customers, systems, and situations, with frequent switching between different subject matter areas
Ability to work effectively both independently and as part of a team
Solid organizational skills, including multitasking and time-management
Strong working knowledge of Salesforce or similar CRM applications
Strong working knowledge of relevant Microsoft Office applications: Outlook; Word; Excel; and PowerPoint

Location

New York, NY
200 Park Avenue, Suite 701, 10166

Work Type

Regular
Onsite

Experience Level

Minimum of 3 years’ experience

Education Level

Bachelor’s Degree preferred
Equivalent combination of education, training, experience, or military experience

Salary/Compensations

Min: $28.85
Max: $36.58

Benefits

Multiple Medical, Dental, and Vision Plans to choose from
Health Care Spending Accounts (HSA and FSA Options)
Medicare Assistance
Dependent Care Flexible Spending Account
Optional Short Term and Long Term Disability Plans
Company Paid Employee Life and AD&D Insurance
Supplemental Life and AD&D Insurance (Employee/Spouse/Child)
Voluntary Benefits: Critical Illness, Accident, Identity Theft Protection, Legal Assistance, and Pet Insurance
Pre-Tax Commuter Spending Account
Employee Assistance Program (EAP)
401(k) Savings Plan with company match
Paid Time Off (Accrued Vacation and Sick Plans)
Free Digital Gym Membership and Discounted Memberships
Professional Development Opportunities
Employee Resource Groups
Health, dental and vision plan options
Spending and health savings accounts
Employee assistance program
Critical illness and accident insurance
Life and disability insurance
401(k) Retirement with company match
Paid time off
Additional discount programs and benefits
Identity theft protection
Legal insurance
Pet insurance
Gym memberships
Home and auto insurance
Leadership development program
Peer coaching
Collaborative career development plans
Training & development

About the Company

At Clear Channel Outdoor, we're more than a leader in Out-of-Home advertising. We're pioneers shaping the future of how brands connect with people in the real world. As one of the largest and most innovative advertising platforms in the U.S., we're redefining the power of OOH media with cutting-edge creativity, impactful digital billboards, advanced data analytics, and measurement solutions. But what truly sets us apart is our people. Our employees describe Clear Channel Outdoor as a place where collaboration thrives, where teams explore solutions together, and, where the supportive culture created by coworkers fuels motivation and success. We believe in investing in our culture because we know that great business outcomes start with engaged, supported employees. Here, you'll find opportunities to grow your career, make a difference, and do meaningful work that creates a positive impact both inside and outside in the communities we serve. Joining our team means helping to push the boundaries of what's possible in Out-of-Home - and doing it in an environment where people, passion, and purpose come together to drive progress.

Equal Opportunity

As an equal opportunity workplace, we believe that being your authentic self enables us to deliver innovative advertising solutions while enhancing our communities. Our goal is to foster an inclusive environment where we celebrate you as you are, and value your growth and passion.
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Our organization participates in E-Verify.
Clear Channel Outdoor is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please direct your inquiries to MyHR at 1-833-831-2089 or email us at MyHR@clearchannel.com When you call this number to request an accommodation, you must have the information related to the specific position you are interested in (requisition number, job title, location, etc.).