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About the Role
We are seeking an experienced and adaptable Dedicated Contract Support Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security.
Responsibilities
- Provide exceptional customer service
- Ensure a clean and professional environment
- Maintain a high level of security
- Carry out ID checks
- Respond to emergencies
- Provide information to all staff and visitors
- Act as a point of contact and information center to staff and visitors and tenants
- Conduct yourself in a professional manner
- Ensure all instructions, both written and verbal are adhered to
- Guard access points, permitting or refusing entry, restraining trespassers
- Conduct foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets
- Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents
- Complete daily reports, including relevant information, observations, surveillance footage, and signatures
Requirements
- SIA License
- Valid Frontline SIA license
- Proven work experience as a Cooperate Security Officer - min 1 year
- Good customer service and communication skills
- High level of self-presentation
- Basic IT skills
- Quick thinking and problem-solving skills
- A positive attitude to dealing with people and taking on challenges
- Previous security experience
- Excellent communication skills
- Exceptional customer service
- Maintain a professional demeanour at all times
- Keep a positive mindset with any challenge
- Robust background in the security sector
- Demonstrate proficiency in IT systems
- Excel in multitasking
- Maintain a professional and polished demeanour
- Excellent personal presentation
Skills
- Communication skills
- IT systems proficiency
- Multitasking
- Customer service
- Problem-solving
- Security
Location
- E14 4QA, London
Work Type
- Days
- Night
- Weekends
Experience Level
- Minimum 1 year of experience as a Corporate Security Officer
Salary/Compensations
- £15.26 per hour
Benefits
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
- Uniform
- SIA Licensing savings scheme
- In-house Training Academy
- Leadership Development Programme
- Online eLearning and development programmes
- In-house Mental Health Team
- Wellbeing Platform
- MIND Workplace Wellbeing Silver Award holder
About the Company
- Ward Security provides security services solutions to a range of UK businesses.
- Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more.
- With over 1500+ of our amazing people operating nationally.
- We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.
Equal Opportunity
- At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
- We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
- As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
- We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
- We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.