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About the Role
Join JPMorganChase's Payments Client Service team in Sydney as a trusted point of contact for a diverse portfolio of clients. Build strong relationships, solve complex problems, and drive service excellence in a fast-evolving payments landscape.
Responsibilities
- Independently manage a portfolio of clients, serving as the primary point of contact for all payments-related matters.
- Build strong client relationships by understanding business needs, responding to inquiries promptly, and supporting clients on strategic projects.
- Maintain strong case management discipline, logging, tracking, and reporting all client inquiries in line with internal and external service level agreements.
- Conduct regular service quality reviews, gather client feedback, and follow through to closure.
- Analyze client activity to identify opportunities for more effective and efficient service delivery.
- Manage client documentation requests, including account maintenance, electronic payment signatory form setups, and addition or removal of signatories.
- Partner with product, operations, technology, compliance, sales, and implementation teams to drive the broader business agenda.
- Stay current on product developments, efficiency initiatives, and emerging tools — including artificial intelligence applications — and communicate these confidently to clients.
Requirements
- Bachelor Degree
- Minimum 5 years of working experience in a client facing or account management role, ideally with a regional or global financial institution
- Resourceful problem-solver with the ability to navigate complex client issues and drive timely, practical resolutions.
- Proven track record of executing and managing significant change initiatives locally and regionally.
- Strong influencing, negotiation, and presentation skills.
- Experience in navigating a complex, global environment to resolve tasks
- Forward-looking mindset with a genuine commitment to continuous learning, including familiarity with or interest in artificial intelligence tools and digital innovation in financial services.
- Demonstrated ability to build strong partnerships and collaborate effectively across diverse teams.
Skills
- Client facing
- Account management
- Problem-solving
- Influencing
- Negotiation
- Presentation
- Collaboration
- Artificial intelligence tools
- Digital innovation
Location
- Sydney
Work Type
- Full-time
Experience Level
- Minimum 5 years
Education Level
- Bachelor Degree
About the Company
- J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
- Our first-class business in a first-class way approach to serving clients drives everything we do.
- We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
- J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world.
- We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
- Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Equal Opportunity
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
- We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.