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About the Role

An experienced Membership Engagement Manager is sought to lead the membership function for a professional membership organisation during a 12-month maternity cover. This role focuses on driving engagement, improving retention, and ensuring an outstanding member experience, while also supporting organisational growth and digital transformation.

Responsibilities

• Lead, motivate, and develop a small membership team, fostering a collaborative, high-performing culture.
• Develop and implement strategies for membership engagement and retention to enhance member satisfaction and loyalty.
• Identify opportunities to increase membership value through improved engagement, onboarding, and communications.
• Manage the complete membership lifecycle, ensuring efficient and high-quality services.
• Analyze membership data and CRM insights to identify trends, measure performance, and drive continuous improvement.
• Collaborate with marketing and internal stakeholders on targeted engagement and retention campaigns.
• Support regional engagement activities to ensure a consistent member experience across networks.
• Cultivate strong relationships with volunteers, committees, and key stakeholders.
• Contribute to CRM and digital transformation projects to enhance member experience and operational effectiveness.

Requirements

• Proven track record in delivering successful membership engagement, retention, and growth initiatives.
• Experience managing and developing high-performing teams, including hybrid or remote colleagues.
• Strong leadership skills with the ability to motivate, coach, and inspire.
• Excellent stakeholder management and relationship-building skills.
• Experience utilizing CRM systems (Microsoft Dynamics or similar) for insight and performance.
• Strong analytical skills to interpret membership data and translate it into actionable strategies.
• Excellent organizational skills and the ability to manage multiple priorities.
• Experience within a membership organisation, professional body, trade association, or similar environment.
• Experience with CRM implementation, member journey improvement, or Power BI is advantageous but not essential.

Skills

• Membership engagement
• Membership retention
• Team leadership
• Stakeholder management
• CRM systems
• Data analysis
• Project contribution

Location

• London

Work Type

• Hybrid working (2 days per week in the office)
• 12-Month Maternity Cover

Experience Level

• Experienced

Salary/Compensations

• £45,000 - £49,000 per annum

Benefits

• Benefits

About the Company

• A well-respected professional membership organisation.
• A forward-thinking organisation where member engagement, retention, and experience are paramount.

Equal Opportunity

• membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.